Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Headwater atsauksmes

Tiek rādīti visi 1,500 pārskati

Uzticams klients

Verificēja Feefo

10 years ago

A very good experience.

Headwater merely act as an agent for the hotel. They booked the holiday satisfactorily but the extra for the flights was very much more than I could book direct. When I pointed this out to them they...

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Verificēja Feefo

10 years ago

Ko J teica par Headwater:

Headwater service disappointing

I wrote to them with some comments, constructive, never had the courtesy of a reply Or an acknowledgement.

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for taking the time to complete our Feefo questionnaire and for the additional comments you provided separately. Please be assured, we review all of the feedback we receive and use this information to ensure we continue to deliver the high standard, quality holidays our customers have come to enjoy. We would like to thank you for travelling with Headwater this winter and look forward to welcoming you on another of our holidays in the future.Kind regards, Headwater Customer Service team.

Uzticams klients

Headwater verificēts

10 years ago

Excellent holiday experience - we want to go back!

Very good service, simple and straightforward. Would buy from them again.

Uzticams klients

Headwater verificēts

10 years ago

Coiuld not be bettered.

The brochures are clear and helpful. Booking, over the phone, took less than ten minutes and everything was then in place.

Uzticams klients

Headwater verificēts

10 years ago

The holiday exceeded our expectations

Would definitely recommend Headwater & we will certainly travel with them again. Excellent booking staff & we were very well looked after from the moment we arrived in Innsbruck to our departure. The...

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Uzticams klients

Headwater verificēts

10 years ago

Limited English spoken

good place to go, but poor tour guide

Tomkinson

Headwater verificēts

10 years ago

Ko Tomkinson teica par Headwater:

Cross-Country Skiing at Venabu

I booked by phone - the lady I spoke to was very helpful. Paperwork arrived promptly & gave a lot of information about Norway & the resort.

Uzticams klients

Headwater verificēts

10 years ago

Cross country skiing at venabu

Unbelievable food. Excellent guiding at all levels of skiing

Mrs G Grassie

Verificēja Feefo

10 years ago

Ko Mrs G Grassie teica par Headwater:

austria

Flying from Edinburgh was not easy and made for a long day, made longer by a flight delay and then arriving too late in Frankfurt for the connection. I think the transfer time in Frankfurt was too...

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Lisa

Headwater

10 years ago

Dear Mrs Grassie, Thank you for taking the time to complete this Feefo questionnaire. It was great to see you had an enjoyable holiday overall. We were however disappointed to read of the issues you encountered with your delayed flight and missed connection. I have discussed your feedback with our Travel Manager; she has advised that additional transportation options will be available for summer 2016. Whilst we realise this will not influence your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your constructive feedback and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Mrs S Hill

Verificēja Feefo

10 years ago

Ko Mrs S Hill teica par Headwater:

The Finca in Andalucia

A catalogue sent on request and booking easily arranged. An alternative flight from Manchester was booked and transfer arrangements to and from the airport ran smoothly.