Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Headwater atsauksmes

Tiek rādīti visi 1,500 pārskati

Uzticams klients

Verificēja Feefo

10 years ago

Efficient with the paperwork. Have had several holidays with them over the years. Have recommended to friends.

Uzticams klients

Verificēja Feefo

10 years ago

Another successful and enjoyable with Headwater doing the organisation.

Headwater provided all the documents, walking notes and maps in good time. Everything went very smoothly and the hotels were excellent.

Elizabeth Schlosser

Verificēja Feefo

USA

10 years ago

Ko Elizabeth Schlosser teica par Headwater:

Great lodges and hikes

Professional, communicative, and delivered an excellent guide and fabulous lodging.

Uzticams klients

Verificēja Feefo

10 years ago

I found it very frustrating that the payment had to be done by phone. There were questions of which I should have been forewarned as I was booking for several people.

Lisa

Headwater

10 years ago

Dear Valued Customer,Thank you for taking the time to write in with your feedback, we were sorry to read of your frustration with the payment process. We do have a number of ways our customers can pay for their holidays including - web payments, bank transfers, cheques and via a credit or debit card over the phone. We are sorry if this was not clear to you at the time of processing your payment. Despite your frustration, it was great to see you had an enjoyable holiday overall. We would like to thank you for choosing Headwater this winter and look forward to welcoming you on another of our holidays in the future.
Kind regards,
Headwater Customer Service team

Uzticams klients

Verificēja Feefo

10 years ago

Luxury with a friendly feel

The staff at headwater were very helpful, researching various travel options for us and advising us on the best way forward. The travel packs arrived in good time and were comprehensive.

Uzticams klients

Verificēja Feefo

10 years ago

Activity holidays with style.

A good range of premium level, activity holidays in great locations. Friendly and informative staff. If you have a specific need, they do their best to accommodate it and make reductions to your...

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Uzticams klients

Verificēja Feefo

10 years ago

Excellent service but don't expect to pay the brochure air-inclusive prices

I have used Headwater several times and know my way around their holiday offerings. So it is not difficult for me to book what I have chosen from their website. Once again I found the booking process...

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Jens Tholstrup

Verificēja Feefo

Oxford, UK

10 years ago

Ko Jens Tholstrup teica par Headwater:

well chosen route with clear instructions and good maps. Very helpful representative. Hotels were fine. Good quality bikes in good condition. we will likely use Headwater for future holidays and...

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Uzticams klients

Verificēja Feefo

10 years ago

A memorable introduction to the Algarve

This walking holiday ('A Walk in the Algarve') was well-organized and planned so as to give participants a range of experience in varied landscapes across the Algarve. The two guides were...

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Uzticams klients

Verificēja Feefo

10 years ago

Great travel agent

Responsive to email and phone contact. Have a good understanding of what people need from their cross country ski holidays.

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

Kas ir Trusted Service Awards

Kāpēc uzticēties Feefo atsauksmēm?

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Headwater pārskati

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?