Took ages to arrive and still don’t have my refund
Agnes
Hot Diamonds
8 months ago
Good morning,
Thank you very much for taking the time to leave a review, and I’m truly sorry to hear that you were disappointed with your purchase. Most of our gold jewellery is crafted from sterling silver and finished with 18ct gold plating.
We have looked into your order and can see that it was delivered to you the following day, on the 15th of February. We then received the return back with us on the 23rd. While our returns processing time can take up to 14 working days, it very rarely takes that long. I expect your refund to be processed within the next couple of days.
Thank you for your patience, and please accept our sincere apologies for any inconvenience caused.
Kindest Regards
Agnes
Very quick delivery even though I’d had a free voucher code for delivery. The packaging is beautiful if you a buying to give as a gift and add to the luxury nature of the product.
If I was going to...
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.