Waiting a long time for refund. No confirmation of return yet although tracking said it was delivered 4 days ago.
Agnes
Hot Diamonds
8 months ago
Good morning,
Thank you for taking the time to post your review. I am sorry that you felt we were slow processing your refund. Unfortunately we do not have a facility to send automated emails once a return is received, however, a confirmation is sent after a refund is processed. We have received your return on the 28th of January and the refund was processed on the 4th of February, which was well within our returns processing time of up to 14 working days.
With kindest regards
Agnes
Very happy with the service I received looked through my account and realised I’ve got points to use and the item turned out to be free. Can’t get better than that.
I like that there are available coupon codes to use. They're gorgeous, in beautiful packaging and safely sent. Very happy with the quality of the earrings I bought. I have larger lobes than others...
Lasīt vairāk
Agnes
Hot Diamonds
8 months ago
Good morning,
Thank you so much for taking the time to post your review. We are delighted that you are happy with your purchase!
With kind regards
Agnes
Good morning,
Thank you for taking the time to leave a review. I’m very sorry to hear that the ring is too small, and I completely understand how disappointing that must be.
I’ve checked your order and can see that the ring was ordered in a letter size L, which refers to the UK ring size rather than “Large.” The word large in the product name relates to the ring’s design, as this style is also available in a thinner version. I truly appreciate how this could have caused confusion, and I’m very sorry that the sizing information was not clearer on our website.
You are, of course, more than welcome to return the ring to us for either an exchange or a full refund. A member of our customer services team will be in touch shortly to follow up and assist you further.
Please accept our sincere apologies for the confusion and any inconvenience this may have caused.
With kind regards
Agnes
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.