grandedigital.co.uk vairs nav aktīvs Feefo klients
Tiek rādīti visi 2,046 pārskati
Uzticams klients
Verificēja Feefo
3 years ago
Brilliant service!
Got an appointment the next day, Lee was brilliant - fast and tidy work and great service from the contact centre team!
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Excellent feedback in that we were able to reach you in a timely manner and your had great service from other team members. Your comments are really appreciated, so thank you for sharing your experience on Feefo.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
0
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
HIGHLY RECOMMENDED!!
Our TV started playing up during the really cold weather, we put it down to atmospherics! However, once the cold weather went the TV was worse, unwatchable in fact. As it was only a couple of days...
Lasīt vairāk
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
What a fantastic review. Thank you on behalf of the engineer and the team at Grande Digital for your feedback and kind words after our recent visit. Great that we managed to resolve the issue just before Christmas and all done in a timely manner. If you experience any further issues please do not hesitate to contact us.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Grande Digital Team
0
Dalīties
GR
Graham
Verificēja Feefo
Worcestershire
3 years ago
Ko Graham teica par grandedigital.co.uk:
Engineer on site within hours, offering advice and competitive quote.
Great service, excellent communication in regard to the engineers visit, timing and quotation.
Have yet to receive email confirmation and the installation, but have no reason to believe the work will...
Lasīt vairāk
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Graham --
It's really appreciated that you took the time to write a review and thank you also for the additional comments for the engineer. We have obviously since returned and completed the work which we hope was to your complete satisfaction. If you have any further issues please do not hesitate to contact us. Your receipt covers all parts and labour.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
GR
Graham
3 years ago
The work was not executed on the day agreed, despite continued requests we received no receipt for payment of the £50 deposit. We recieved no written confirmation of the verbal quotation and the whole thing became a farce. When the fitter was a no show on the agreed morning, another turned up the following day believing he was there to provide us with a quotation. He further admitted to not being able to have carried out a dish installation anyway, even if requested because he did not have a signal strength meter?? The installation was carried out by the first engineer who quoted (very pleasant individual), but while he had a signal strength meter he clearly did not have a spirit level to mount the pole vertically nor cap for the top. As for the final cost; its for the reader to judge if they think just short of £500 is a good price to supply and install a satellite dish on the barge board of a bungalow and connect it to the shot gun cable I had installed and routed. Trading Standards should be looking at the administration of these installations. Would not recommend, at no point did it feel like we had any relationship with this company nor recourse following installation. The request for the final payment was made over the enginneers phone minutes after completing, I was being asked to provide my card details again to a company with whom I had nothing more than verbal contact. It even operates under at least three different trading names.
Grande Digital
grandedigital.co.uk
3 years ago
Hi Graham
If we need to arrange a recall for anything you are not happy with then of course this can be organised. Obviously we complete many jobs a week and have a high Feefo score with many happy customers which we take pride in.
Regards
The Grande Digital Team
0
Dalīties
ST
stuart
Verificēja Feefo
3 years ago
Ko stuart teica par grandedigital.co.uk:
Great lad doing job very nice and helpful did a great job would recommend t
All of below and them sum thanks very very much
Grande Digital
grandedigital.co.uk
3 years ago
Good evening Stuart --
You are very welcome, it was our pleasure to serve you. Excellent feedback for the team who will soon learn of your review so thank you on their behalf.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Grande Digital Team
ST
stuart
3 years ago
No problem thanks again Stuart
1
Dalīties
MR
Mrs
Verificēja Feefo
3 years ago
Ko Mrs teica par grandedigital.co.uk:
Very helpful and knowledgable, solved the problem promptly. Only downside was not letting us know when they did not turn up, also promising we had priority but kept cancelling appointments.
Grande Digital
grandedigital.co.uk
3 years ago
Good evening --
We are really grateful for your patience regarding the rearranged appointments, so thank you for bearing with us. Due to unforeseen circumstances unfortunately this can happen. Great to hear though that the engineer was helpful and knowledgeable and solved the problem in a timely manner. Thank you for sharing your experience on Feefo.
We hope you have a wonderful Christmas and new year.
Kind Regards,
The Grande Digital Team
0
Dalīties
GE
Geoff
Verificēja Feefo
3 years ago
Ko Geoff teica par grandedigital.co.uk:
I would certainly recommend you, The sevice We got was excellent
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Geoff --
Great to hear that the customer service received was to your satisfaction. Thank you from the team for leaving a review after our recent visit.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
GE
Geoff
3 years ago
Satellite dish working perfectly, A satisfied customer.
Regards Geoff
0
Dalīties
JO
jonathan
Verificēja Feefo
3 years ago
Ko jonathan teica par grandedigital.co.uk:
Brilliant!
Grande Digital
grandedigital.co.uk
3 years ago
Good evening Jonathan --
Many thanks for the taking the time to leave a review on Feefo and scoring us 5* after our recent visit to your property.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
0
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
Great engineer, really helpful
Fantastic service, showed me honestly what the issue was and only charged for the callout. Teally helpful and friendly
Grande Digital
grandedigital.co.uk
3 years ago
Good evening --
Thank you for the feedback after the engineers recent visit and that the service received was to your satisfaction. It’s really appreciated by the team you taking the time to write a review, so thanks again.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
0
Dalīties
JO
JOHN
Verificēja Feefo
3 years ago
Ko JOHN teica par grandedigital.co.uk:
Expensive repair
Came 2 days late charged my 89 year old father about £115 to repair a satellite cable in the house where his dog had chewed it
Grande Digital
grandedigital.co.uk
3 years ago
Good evening John --
Apologies that the appointment was delayed by two days, so thank you for bearing with us and your patience. All prices are advised without obligation before any work is carried out, so always the customers decision. If you have any further issues please do not hesitate to contact us.
Enjoy the rest of your day and have a nice Christmas and new year.
Kind Regards,
The Grande Digital Team
0
Dalīties
MI
Michael
Verificēja Feefo
3 years ago
Ko Michael teica par grandedigital.co.uk:
Service was great. He know what he doing. And nice to talk too.
Grande Digital
grandedigital.co.uk
3 years ago
Good evening Michael --
It's really appreciated that you took the time to write a review and thank you also for the additional comments for the engineer. Thank you for sharing your positive experience after our recent visit.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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