I can not comment really... so far I have been lucky enough and didn't need...
I can not comment really... so far I have been lucky enough and didn't need to use the insurance. Hence I don't know how good/easy to claim they are...
Francesca
Muddy Paws
9 years ago
Dear Claudia,
We have you had to claim yet? We would love to have better feedback from you! Most of the time our claims feedback is very good and any bad we investigate thoroughly! If you need anything, email us directly on admin@vetsmedicover.co.uk - we will always get back to you very quickly!
Unfortunately I had to make a claim as my dog developed osteoarthritis at less than 3 years of age. The policy documents are clearly worded.The claim was dealt with fairly and the company paid the...
Skaityti daugiau
Francesca
Muddy Paws
9 years ago
LOVE this picture of the doggy! I'm going to share it to facebook! Thanks for this review of VetsMediCover.
All the very best,
Team VMC
0
Bendrinti
CM
Christine Marshall
Patvirtinta „Feefo“
9 years ago
Ką Christine Marshall sakė apie Muddy Paws:
Excellent service by VetsMediCover
Product price ect ok
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 years ago
Good cover but expensive. Prices seem to go up excessively each year. I u
Good cover but expensive. Prices seem to go up excessively each year. I understand that costs go up, but doesn't seem to be any thought for loyal customers who have not claimed and once your pet...
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Francesca
Muddy Paws
9 years ago
Dear Sir,
We do spare so many thoughts for loyal customers who have not claimed. I'm sorry that you do not feel this to be true!. We spend so much time trying to keep the prices as fair as possible. The pricing structure can be very frustrating however, we do look after our customers as much as possible and I promise that the VetsMediCover staff work very hard to keep prices reasonable and their service levels excellent. We hope that your next renewal is more impressive! Do contact us at any time on admin@vetsmedicover.co.uk.
All the best,
Team VMC
0
Bendrinti
JS
Julie Shaw
Patvirtinta „Feefo“
9 years ago
Ką Julie Shaw sakė apie Muddy Paws:
I've been insuring Ben with them for 3 years. I always believe you find ou...
I've been insuring Ben with them for 3 years. I always believe you find out how good the insurance company is when you claim and i cant fault them. I've had to claim for two ulcers on his eyes, gum...
Skaityti daugiau
0
Bendrinti
CJ
Clive Jenkins
Patvirtinta „Feefo“
Bristol
9 years ago
Ką Clive Jenkins sakė apie Muddy Paws:
Value for money
Easy to apply, efficient system, paperless.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 years ago
Do not use, alter policy mid way through
They withdrew our third party protection mud way through the policy. This was based on a single comment from our vet saying our dog was nervous when he was admitted with a big bite wound in his...
Skaityti daugiau
2
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
9 years ago
I purchased this cover for my puppy and have recently made a minor claim. I...
I purchased this cover for my puppy and have recently made a minor claim. I was kept regularly updated about the progress and it was dealt with efficiently. The only downside was that I was sent a...
Skaityti daugiau
1
Bendrinti
JB
Joanna Bates
Patvirtinta „Feefo“
9 years ago
Ką Joanna Bates sakė apie Muddy Paws:
Very poor service. It took over a month to be reimbursed.
The whole experience of making a claim was difficult and time consuming. Requests for updates were ignored and payment was eventually made over a month from first submission. After making a complaint...
Skaityti daugiau
1
Bendrinti
TV
Tanya Vernon
Patvirtinta „Feefo“
9 years ago
Ką Tanya Vernon sakė apie Muddy Paws:
Have not had any recent customer experience!!!
I haven't had any service experience/contact or anything else with Vetsmedicover since taking out the cover a year ago. If this is a survey re renewal then I haven't yet been sent any renewal docs,...
Skaityti daugiau
Francesca
Muddy Paws
9 years ago
Dear Mrs Vernon,
I'm really sorry to read this! Since we've been in contact I believe you have received your renewal documents and we are posting you hard copies of your policy info.
If you need anything else, please do contact us on admin@vetsmedicover.co.uk. Our documents are always in an e format but we will post to anyone who requests them.
If you need anything else do not hesitate to get in touch.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
In the meantime, please follow our blog http://blog.vetsmedicover.co.uk/ for some interesting updates!
Francesca and Team VMC