clarified over the phone but questions on website can be un clear
PolicyBee
PolicyBee
10 years ago
Yes, thanks for letting us know.
The insurer sets the questions, so we're tied a little bit by what they want us to ask and how they want us to ask it. But we're looking at the question that caused a problem for you and we're going to reword it. Hopefully that'll mean less confusion in the future.
Thanks again for your feedback. Do please let us know if there's anything else you'd like us to explain.
Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
Received astonishing service from Jane!!! Spectacularly seamless service; she made taking a policy a breeze while paying attention to every key detail. I look forward to being served by her again...
Skaityti daugiau
PolicyBee
PolicyBee
10 years ago
Well, Jane will be chuffed!
We aim to please, of course, but it's always nice to hear when things do actually go right. Thanks so much for your feedback – I think we might just print it out and stick it on the wall :)
Feel free to drop us a line whenever you need anything else.
Thanks again.
All the best,
Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.