Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
119
33
4
5
5
166
지난 1년 간 점
모두 1,637개의 리뷰 보기
TH
Thorsten Hillebrecht
Feefo 인증됨
5 years ago
William Russell에 대한 Thorsten Hillebrecht의 의견:
Good Service, well recommended product.
Angela Hurst
William Russell
5 years ago
Thank you so much for your review and comments. We very much appreciate you renewing your Personal Health Plan for another year and are happy to have you as a long standing customer of William Russell. Thanks again for taking the time to provide us your feedback.
구매일: 31/12/2020
0
공유
GR
Godfrey Christopher Rooke
Feefo 인증됨
5 years ago
William Russell에 대한 Godfrey Christopher Rooke의 의견:
Responsive and efficient with the exception of payments via Western Union which in my case, are never successful.
Angela Hurst
William Russell
5 years ago
Thank you so much for your review and comments. I'm sorry to hear you had troubles with your payment but i'm pleased to see that funds for your renewal were received quickly and your Personal Health Plan has successfully renewed for another year. Thanks again for taking the time to send us your feedback.
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our service unsatisfactory. We strive to deliver excellent quality customer care at all times. I have contacted you directly with hopes of helping to resolve this and we do hope that your experience with us going forward is a much more positive one. Thank you again for getting in touch with us.
구매일: 30/12/2020
0
공유
LR
Laurentius van Run
Feefo 인증됨
Sungai Buloh, Malaysia
5 years ago
William Russell에 대한 Laurentius van Run의 의견:
Basically after reporting an issue such as hospitalization, everything gets into motion very quickly, which is a relief and you don't have to bother with administration issues as the hospital deals...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Many thanks for your 5* review and comments. These have been passed on to our claims and administration teams who are pleased to see you have been happy with the service you have received. We're always available should you need us either for a claim or policy query. Please get in touch! Thanks again for your kind feedback.
구매일: 28/12/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Quick response: Good package : Clear Information
Angela Hurst
William Russell
5 years ago
Thank you so much for your positive 5* review. It's nice to see you're renewed your Personal Health Plan with us for another year and that we have made this process clear for you and provided the cover you need. Thanks again for taking the time to provide your feedback.
Thanks so much for your positive 5* review and comments. We appreciate you renewing your Personal Health plan for another year! Thanks again for your feedback.
Ok as I understand. However, could have been somewhat clearer about coronavirus.
Angela Hurst
William Russell
5 years ago
Thank you for your review and comments. We have many COVID FAQ's on our website and I can see my colleague has had discussions with you about what is and isn't covered on both our Health and Travel plans. Please do get in contact (enquiries@william-russell.com) if there is anything further we can help you with. Thanks again for your feedback.
구매일: 31/12/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Quick response to questions asked. Excellent service
Angela Hurst
William Russell
5 years ago
Many thanks for your 5 star positive review! We are delighted to hear how pleased you are with the service that you have received in setting up your new Personal Health Plan with us. Thank you again for leaving us your feedback.
구매일: 24/12/2020
0
공유
HA
H�lio Andr� Mor�o Abrantes
Feefo 인증됨
5 years ago
William Russell에 대한 H�lio Andr� Mor�o Abrantes의 의견:
Alguma confusão na submissão da informação e confirmação de recebimento de dados
Angela Hurst
William Russell
5 years ago
Obrigado por sua crítica e comentários positivos. Lamento que você tenha se confundido ao solicitar um plano de proteção conosco, mas estou satisfeito em ver que tudo deu certo para você e você está em risco. Informe-nos se tiver alguma dúvida sobre sua política. Obrigado novamente por entrar em contato.
구매일: 30/12/2020
0
공유
SJ
Stephen Christopher Jackson
Feefo 인증됨
5 years ago
William Russell에 대한 Stephen Christopher Jackson의 의견:
The firm handled removal of a cover exception with good sense and renewals handled with no fuss. good service all round.
Angela Hurst
William Russell
5 years ago
Many thanks for your positive 5* review! We're pleased to see that your Personal Health plan renewal was handled to your satisfaction and we're always here should you have any queries or if you need to submit a claim. Thanks again for your valuable feedback.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.