Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
117
33
4
5
5
164
지난 1년 간 점
모두 1,637개의 리뷰 보기
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
good so far but expensive
Angela Hurst
William Russell
5 years ago
Thank you for your feedback, we appreciate you taking the time to contact us. We understand your concerns regarding premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customer. Please contact us at enquiries@william-russell.com if you would like to discuss your cover and any possible ways to reduce costs.
구매일: 19/03/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
I would recommend them.
Angela Hurst
William Russell
5 years ago
Thank you for your positive feedback. If you do recommend our company to any of your friends, please do take advantage of our 'Recommend a Friend' scheme where you and your friend can receive an Amazon voucher. All the details can be found on our website.
I'm not giving 5 stars because I haven't tested the service under a stress situation but renewals and common consultations went smoothly.
Angela Hurst
William Russell
5 years ago
Many thanks for your positive review. We are delighted to hear that your renewals have gone smoothly and you're happy with the service that you have received. Thank you again for leaving us your feedback.
구매일: 16/03/2021
0
공유
NG
Niall Gibson
Feefo 인증됨
5 years ago
William Russell에 대한 Niall Gibson의 의견:
The person responded quickly and cheerfully.
Angela Hurst
William Russell
5 years ago
Thank you for your generous rating and positive comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us while renewing your Personal Protection Plan.
구매일: 15/03/2021
3
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
I first started with William Russel 20+ years ago, and was very happy with the service. I took a break due to life changes but returned over a decade ago and started to insure my whole family.
In...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to contact us with your feedback. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or enquiries@william-russell.com. Thank you again for your review and comments.
구매일: 19/03/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Very efficient and customer friendly service. However the FMU seems very strict and maybe not so appropriate on the BMI especially in Asia where most of the population is thunder than in the west :)
Angela Hurst
William Russell
5 years ago
Thank you for your positive 5* review and comments. Our underwriting philosophy is regularly reviewed and improved and I'm sorry we haven't managed to meet your needs on this occasion. Thank you again for taking the time to provide us your valuable feedback.
구매일: 15/03/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
No negative feedback on service, but there no interaction between renewal notices to make assessments/offers/enhancements/potential savings during COVID, etc
Angela Hurst
William Russell
5 years ago
Thank you for your review and feedback. I see your plan with us is through an intermediary and we have been in touch with our brokers throughout the pandemic regarding our stance on covid and have many FAQ's on our website. Please get in touch with your broker or please feel free to get in touch with us directly, anytime, on +44 1276 486455 or enquiries@william-russell.com.
구매일: 02/04/2021
0
공유
DO
Daniel Gomez Bos Otten
Feefo 인증됨
5 years ago
William Russell에 대한 Daniel Gomez Bos Otten의 의견:
great customer service and claim processing.
thank you
Angela Hurst
William Russell
5 years ago
Thank you for your positive 5* review! We're so happy to see that you've enjoyed great customer service both from policy administration and our claims team. Thanks again for getting in touch regarding your Health Plan renewal.
구매일: 28/02/2021
0
공유
JC
Jonathan Coker
Feefo 인증됨
5 years ago
William Russell에 대한 Jonathan Coker의 의견:
Clearly explained documentation and a friendly and responsive team. Can’t speak for how good the policy is as I haven’t died yet, but it looks good on paper
Angela Hurst
William Russell
5 years ago
Thanks so much for your positive review and comments. We're pleased you find our documentation to be clear and do hope that you don't have to make use of your policy any time soon! We are here should you need us though, we want to ensure you feel looked after and protected.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.