Very Disappointed.
After loyally paying a significant premium for the past 10 years this year when threatening to cancel due to the unaffordability of the policy the agent informed me that the...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. It's worth noting that our African Zones (4 and 5) have only been available since 2022. If you are happy to discuss this further, please can you contact me at contact@william-russell.com. Thank you again for getting in touch.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Thank you for your comments.
구매일: 22/05/2023
0
공유
SS
Stephen Bernard Smith
Feefo 인증됨
Gaborone
3 years ago
William Russell에 대한 Stephen Bernard Smith의 의견:
Renewal was prompt, but increase was high and agent only then suggested, after 10 years, that we cover for Africa only, where we live. so for 10 years we been paying worldwide rate where we didn't...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your feedback. Our African Zones of cover (Zonea 4 and 5) have only been available since 2022. If you wish to discuss your recent renewal, please do contact me at contact@william-russell.com. Many thanks again for getting in touch.
I chose William Russell because they had a very clear message throughout their marketing that spoke to my needs specifically as an expat. I was impressed with their online quoting experience which...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from our teams. We sincerely thank you again for taking the time to comment.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 16/05/2023
0
공유
AG
Adrian Gearing
Feefo 인증됨
3 years ago
William Russell에 대한 Adrian Gearing의 의견:
Always consistently good service over the years i have been with William Russell.
Angela Hurst
William Russell
3 years ago
Many thanks for your positive feedback. We are happy to have you with us, it's great to know you feel supported and secure!
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your kind comments.
구매일: 03/06/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Professional team by giving advices and explanation to assist with client's enquiries.
Angela Hurst
William Russell
3 years ago
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received from us, we are always happy to help!
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 05/01/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Timely service....but needs to give customer information beforehand about existing and new products.
Angela Hurst
William Russell
3 years ago
Many thanks for your feedback which we very much appreciate. We do try to keep our customers informed through our changes documents issued at renewal and please do keep an eye on our website for any important information.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 13/05/2023
0
공유
WM
William Alan Macdonald
Feefo 인증됨
3 years ago
William Russell에 대한 William Alan Macdonald의 의견:
They always respond promptly and generally give good advice at annual renewal time. I have only ever made one claim since 2012 when I took out cover but the renewal exercise gives me confidence that...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you very much for your review. We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again for taking the time to comment.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 05/01/2023
0
공유
CO
Clinton Edwin Olckers
Feefo 인증됨
3 years ago
William Russell에 대한 Clinton Edwin Olckers의 의견:
Always ensuring the i am covered and going that extra mile.
Angela Hurst
William Russell
3 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us!
구매일: 27/04/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
It was difficult to get the payment through. The agent I worked with wasn't willing to get on the phone with me and my bank and didn't offer feasible ways to pay that wouldn't end up costing me more.
Angela Hurst
William Russell
3 years ago
Many thanks for your review and comments. I'm sorry you have experienced issues with making payments, we have recently upgraded our payment software so can offer a secure online payment link for our customers to make card payments directly. We are hoping this will prove helpful. We appreciate you getting in touch.
구매일: 05/02/2023
0
공유
AD
Albertino Antonio Damasceno
Feefo 인증됨
3 years ago
William Russell에 대한 Albertino Antonio Damasceno의 의견:
I never used Willian Russel. I am apying for 19 years a large amount of money and the monthly price allways increase
Angela Hurst
William Russell
3 years ago
Thanks very much for your review. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime at contact@william-russell.com.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.