Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
116
32
4
5
5
162
지난 1년 간 점
모두 1,633개의 리뷰 보기
NC
Nyasha Hilary Tamuka Chikwati
Feefo 인증됨
3 years ago
William Russell에 대한 Nyasha Hilary Tamuka Chikwati의 의견:
Covers my needs, i would recommend it, if you are far from home.
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your review. Please do recommend us to your family, friends and colleagues and take advantage of our refer a friend incentive!
구매일: 28/06/2023
0
공유
SY
Suzanne Lee Young
Feefo 인증됨
3 years ago
William Russell에 대한 Suzanne Lee Young의 의견:
For the first time I did not receive a proposal/quote for the forthcoming year so I assumed that my policy was being automatically renewed. However, it was not and I heard nothing from William...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our renewal process unsatisfactory. We strive to deliver excellent quality customer care at all times, issuing renewal invites well in advance of the renewal date to allow time to consider. We would really like to understand more about your experience and have contacted you directly. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
I forgot to get around to it, and it auto-renewed. Thanks.
Angela Hurst
William Russell
3 years ago
Thank you kindly for your positive 5* review! We're happy to provide you with the peace of mind you need with our protection plans, many thanks for renewing and staying with us for another year!
Service was very responsive. Questions were quickly answered, and feedback was prompt.
Angela Hurst
William Russell
3 years ago
Thank you for taking out a new Personal Protection plan with us and for leaving a positive 5* review of your experience. It's lovely to hear when we get things right for our members!
I have just returned to WR after some years away and so far I don't have a full picture of how they are going to be especially when/if I make a claim.
I will say that their representative is super...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for your review and comments, it's nice to hear that you found our staff to he helpful and efficient, we're always here should you need us! Our claims team are also on hand should you have the need to claim, they will be able to assist you through the process. Thanks for taking the time to leave us your review and for becoming a William Russell member!
It wis easy to communicate with William Russel and I feel trust in service.
Angela Hurst
William Russell
3 years ago
Thank you for your positive 5* review of your Protection Plan renewal, we're happy to hear you have trust in our services, please do let us know should you ever require our help!
구매일: 07/06/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
I am using William Russell as a US expat and so far, it has been a great experience. I haven't had to make a claim yet and hopefully don't have to any time soon.
Angela Hurst
William Russell
3 years ago
Thanks for your 5 start review and kind comments. We're always here should you need us. Please do get in touch and thank you again for renewing your Protecton Plan with us!
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 29/06/2023
0
공유
AL
Andrew Luscombe
Feefo 인증됨
3 years ago
William Russell에 대한 Andrew Luscombe의 의견:
fantstatic responsiveness and very clear in answering questions thank you
Angela Hurst
William Russell
3 years ago
Thank you for your 5* positive review. We're happy to have been able to answer your queries and set your mind at ease. Welcome aboard, we are happy to have you as a new health plan member!
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 07/07/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Long time to get response back. Personnel not very kind.
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you wish to discuss this further, please contact me at contact@william-russell.com.
25 minutes to get someone on the phone, then went through a 3rd party, which is definitely not what you are saying on your blog (I know, they asked which insurance I use) and then 10 more minutes of...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that on this occasion the claims process has not been satisfactory for you. We strive to deliver excellent quality customer care at all times - the claims process should be easy and straight forward. Your comments have been passed to our claims team and they will be in touch with you shortly. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.