Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
116
32
4
5
5
162
지난 1년 간 점
모두 1,633개의 리뷰 보기
MB
Martin Louis Bliss
Feefo 인증됨
3 years ago
William Russell에 대한 Martin Louis Bliss의 의견:
Very easy renewal, reliable communication.
Angela Hurst
William Russell
3 years ago
Many thanks for your positive 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
informed in a timely and accurate manor of the insurance status at renewel.
Angela Hurst
William Russell
3 years ago
Thank you for your generous 5* rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us.
구매일: 19/08/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Online approvals were perfect and seamless. The hospital had all details of the insurance.
Angela Hurst
William Russell
3 years ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from the claims team. We sincerely thank you again for taking the time to comment.
구매일: 18/08/2023
0
공유
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Feefo 인증됨
3 years ago
The claim went through well but you were questioning why the Dr was advising 3 nights in hospital as opposed to 2 - I thought that was pretty insensative based on the severity of my operation.
Angela Hurst
William Russell
3 years ago
Thank you for your review and for providing feedback on our service, your comments have been passed to our claims team. Please rest assured that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.
구매일: 05/09/2023
0
공유
DA
Dominique Arnaud
Feefo 인증됨
3 years ago
William Russell에 대한 Dominique Arnaud의 의견:
The service is quick and proactive.
Response to queries are fast.
Angela Hurst
William Russell
3 years ago
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 08/05/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
they are fine
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to contact us with your feedback. We are pleased to hear that you remain happy with the service you have received.
Very good customer service, responsive and transparent. However your rates are increasing by exorbitant and somehow prohibitive percentages
Angela Hurst
William Russell
3 years ago
Thanks very much for your review, we are happy to hear that you are pleased with the service we offer. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or contact@william-russell.com.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 05/09/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Fast with responses but not accurate in communications
Angela Hurst
William Russell
3 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that on this occasion our processes have not been satisfactory for you. We strive to deliver excellent quality customer care at all times and claiming medical bills should be easy and straight forward. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
Always amazing, sensitive and quick customer service!
Angela Hurst
William Russell
3 years ago
Thank you for your kind words and positive 5* review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 08/03/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
The products offered were fair priced, the discount was appreciated, and the review was fair. I just hope you do not deliver a price shock the 2nd year, as many of us are on fixed income.
Angela Hurst
William Russell
3 years ago
Thank you for your positive review and comments. We're pleased to have you on board and are here should you ever need us, please do get in touch!
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.