Very professional way of handling, kind, and thoughtful communication. I always recommend William Russell to my friends.
Natalie Harris
William Russell
9 years ago
Thank you for taking the time to leave us your feedback, and thank you for the recommendations! We are very pleased to hear you are happy with the cover you have and the service you receive from our team.
Thank you for taking the time to leave us your feedback. We are always looking at ways to improve our cover and service. If you would like one of us to give you a call to discuss your premium arrangements, I would be happy to arrange this for you.
I had to make contact with them when i did not receive my updated annual membership card. The rates increased and again I had to query why. Granted once contact was made the service was prompt and...
자세히 읽기
Natalie Harris
William Russell
9 years ago
Thank you for taking the time to leave us your feedback, we do appreciate this. I will contact you directly if that's ok to discuss the points you have made in more detail.
제품 리뷰
Natalie Harris
William Russell
9 years ago
We are very pleased hear that the cover you have with us offers you peace of mind. Again, thank you for your time.
구매일: 09/08/2017
0
공유
ME
Member
9 years ago
William Russell에 대한 Member의 의견:
The frequency of emails from William Russell was good but at times confusing as there could be replies from 5 different people which at times makes it slightly confusing.
Natalie Harris
William Russell
9 years ago
Thank you for taking the time to leave us your feedback, we appreciate you bringing this to our attention. If it's ok, I will contact you directly for further information about your experience so that we can look at ways to improve this in the future.
구매일: 01/05/2017
0
공유
신뢰할 수 있는 고객
9 years ago
Perfect
Natalie Harris
William Russell
9 years ago
Thank you! Your feedback is very much appreciated.
I have been a policy holder since 1995 and all has been very good until WR switched to Neuron in Dubai to process the claims. I find the way in which the claims are processed in Dubai are a step...
자세히 읽기
Natalie Harris
William Russell
9 years ago
Thank you for your time, your feedback is important to us. We've noted your comments regarding your experience with Neuron and if it's ok with you, I will contact you directly for more information so that we can look into this further.
제품 리뷰
구매일: 25/05/2017
0
공유
ME
Member
9 years ago
William Russell에 대한 Member의 의견:
Paid for my biopsy that I hadn't had approval for beforehand
Natalie Harris
William Russell
9 years ago
Thank you for taking the time to leave us your feedback.
I have been with them for years and feel that they have become more expensive, and less responsive.
Natalie Harris
William Russell
9 years ago
Thank you for taking the time to leave your feedback. It is true that healthcare costs and access to medical treatment has risen globally, particularly over the last few years. Unfortunately, this does have an impact on premiums across the market. We do always strive to provide the best possible service to our customers so we are sorry to hear that you feel this is less responsive. We appreciate you bringing this to our attention as we are always looking at ways that we can improve the service we offer; the care of our customers is and always will be our priority. If there is anything in particular that you are concerned about and would like to discuss, please do let me know and I would be more than happy to contact you directly.
Responsive and helpful. Have not yet used in a medical situation, though; so far I have just purchased it for travel cover.
Natalie Harris
William Russell
9 years ago
Thank you for taking the time to leave your feedback. We are very pleased to hear that you are happy with the service you have received from us so far.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.