Many thanks for your 5* star review. We are very happy to have you as a customer of William Russell and would be delighted to welcome you to another year of cover with us. We appreciate you taking the time to leave us your positive comments.
구매일: 01/05/2018
0
공유
ME
Member
8 years ago
William Russell에 대한 Member의 의견:
Good customer service staff
Natalie Harris
William Russell
8 years ago
Thank you so much - your feedback is incredibly valuable and appreciated.
Their service in renewing my subscription for 2017/8 was quite okay.
I was less impressed however with the lack of options offered me for full medical insurance cover given that we have been...
자세히 읽기
Natalie Harris
William Russell
8 years ago
Thank you for taking the time to leave us your feedback. We are pleased to hear that you were satisfied with the handling of your renewal. I believe you have spoken to a member of our team recently explaining your other requirements and unfortunately due to the nature of our plans and the cover you require, we have been unable to assist you on this occasion. I am sorry we were unable to provide the cover you were looking for. We do value your custom and if there is anything else we can assist with, please do get in touch.
구매일: 06/10/2017
0
공유
신뢰할 수 있는 고객
8 years ago
During office hours the Claims Team's people are just great, caring and available to help.
After office hours, the quality changes totally. No commitment, no availability, weak communication with...
자세히 읽기
Natalie Harris
William Russell
8 years ago
Thank you for your valuable feedback. We are very pleased to hear that you've been happy with the service you have received from our claims team. I'm sorry to hear about the experience you have had out of hours, this is obviously not what you should expect and something we take quite seriously. Thank you for bringing this to our attention and I can assure you that this is being discussed with the relevant parties to ensure service is improved going forward. Thanks once again for getting in touch and leaving your review.
구매일: 20/03/2018
0
공유
신뢰할 수 있는 고객
8 years ago
Quick and uncomplicated claim handling.
Natalie Harris
William Russell
8 years ago
Many thanks for your 5* star review. We are very pleased to hear that you are happy with the way your claims have been handled. We appreciate you taking the time to leave us your feedback.
구매일: 20/03/2018
0
공유
ME
Member
8 years ago
William Russell에 대한 Member의 의견:
Easy to deal with and prompt replies to emails.
Natalie Harris
William Russell
8 years ago
Thank you very much for your feedback. We are very pleased to hear that you have found our team easy to deal with and have received prompt replies to correspondence. We very much hope that your experience with us continues to be a positive one.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.