I had a small claim but they had trouble opening scans of the receipts and payment was low and slow. Many items not fully covered.
Natalie Harris
William Russell
7 years ago
Thank you for your feedback and for the chance to address your concern. We aim to assess and settle claims within 5 days from the date of receipt so we are sorry to hear that you have encountered a delay with the settlement of your claim. Should you need to claim for treatment in the future, please do contact us in advance. One of our claims team will be able to assess your proposed treatment and advise what exactly is eligible for reimbursement under your plan. Thank you again for taking the time to leave us your review.
구매일: 01/01/2019
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Agents were very helpful in setting everything up for us.
Natalie Harris
William Russell
7 years ago
Thank you for taking the time to contact us with your 5 star feedback. We are so pleased to hear that you are happy with the service you have received so far.
Absolutley hands down the best experience ever. They were genuinly caring and called several times to see if things were progressing well. Thankyou!!
Natalie Harris
William Russell
7 years ago
Many thanks for your fantastic 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. Your comments will be passed on, I’m sure the team would love to receive them!
très bon service à travers d'un courtier, professionnel et rapide.
Natalie Harris
William Russell
7 years ago
Merci d’avoir pris le temps de nous contacter et de nous donner vos commentaires positifs. Nous sommes heureux d’apprendre que vous êtes satisfaits du service que vous avez reçu afin de mettre votre police d’assurances en place et nous serons heureux de travailler avec vous dans l’avenir.
구매일: 25/10/2018
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
Good service no hassle.
Timely reminders, nice tot alk to
Natalie Harris
William Russell
7 years ago
Many thanks for your positive review. We are pleased to hear you have received a good hassle free service from our team, we are always happy to help.
구매일: 25/10/2018
0
공유
신뢰할 수 있는 고객
7 years ago
Good cooperation.
Natalie Harris
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you are happy with the service you have received.
Generally I'm very satisfied. Very responsive staff, great offer, good support. The only issue I encountered was that we were informed of a 10% discount 2 days before the deadline of that discount,...
자세히 읽기
Natalie Harris
William Russell
7 years ago
Thank you very much for positive review. We are very pleased to hear that you are satisfied with our team and the support you have received in starting your plan with us. We are sorry to hear about the discount issue you encountered. If you wish to discuss this further, please can you contact our team at enquiries@william-russell.com where we will be happy to help. Thanks again for taking the time to contact us.
구매일: 25/10/2018
0
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
I receive most of my correspondence via a broker, I have used WR for many years though
Natalie Harris
William Russell
7 years ago
Thank you for your positive feedback. We are pleased to hear that you remain happy with the service you have received. Thanks again for taking time to provide us with a review.
구매일: 25/10/2018
0
공유
ME
Member
Karachi
7 years ago
William Russell에 대한 Member의 의견:
They are a good Company. Ihave never had any major problem dealing with WR in the last twenty years.
Natalie Harris
William Russell
7 years ago
Thank you for taking the time to contact us with your positive feedback. We are delighted to hear that you remain happy with the service you have received from us over the last two decades!
구매일: 08/10/2018
1
공유
ME
Member
7 years ago
William Russell에 대한 Member의 의견:
I am very happy with their services
Natalie Harris
William Russell
7 years ago
Thank you for taking the time to contact us with your 5 star feedback. We are so pleased to hear that have been happy with the service you have received so far. Please contact us at enquiries@william-russell.com should you have any queries about your new plan with us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.