Good service - pity about this irritating review .
Angela Hurst
William Russell
6 years ago
Thank you for taking the time to contact us with your feedback. We appreciate our customers taking the time to review our service and hope to learn from both positive and negative reviews. The reviews are entirely voluntary but we do welcome your comments.
Joining, renewals and payments have been straight forward. I have only ever needed to make claims a couple of times but both were easy and WR paid up with no issues.
Angela Hurst
William Russell
6 years ago
Thank you so much for your 5 star review and for for taking the time to leave your positive feedback about your William Russell health insurance plan. We are so pleased to hear that you remain happy with the service you have received and look forward to administering your plan going forwards.
구매일: 02/08/2020
0
공유
IK
Islam Umar Khan
Feefo 인증됨
6 years ago
William Russell에 대한 Islam Umar Khan의 의견:
Increased the premiums by 25% at the start of second year of cover without any notice or explanation or justification
Natalie Harris
William Russell
5 years ago
Thank you for your review. Whilst we appreciate that premium increases are an unwelcome part of health and life insurance unfortunately it is also necessary for many reasons including but not limited to age, location and medical inflation. We try to allow for as much review time pre-renewal as possible and we are more than happy to talk through each renewal to ensure our customers have the cover they need at a price they can afford. We do appreciate you taking the time to leave us your thoughts.
구매일: 07/04/2020
0
공유
IH
Irene Haritou
Feefo 인증됨
6 years ago
William Russell에 대한 Irene Haritou의 의견:
Very happy with every other aspect of customer service, but very unhappy with the overwhelming increase of premium on every renewal the latest years.
Thank you
Natalie Harris
William Russell
6 years ago
Thank you for your review. We are glad to hear that you are happy with the service you've received from our team. We do appreciate that insurance can be expensive and any increase at renewal unwelcome. Our Policy Services team are more than happy to provide options, information and quotes at renewal enabling our customers to choose a plan that suits their circumstances, needs and budget. We very much appreciate you taking the time to get in touch with your valuable feedback.
구매일: 30/06/2020
0
공유
AJ
Alan Hotham Jubb
Feefo 인증됨
6 years ago
William Russell에 대한 Alan Hotham Jubb의 의견:
Renewal was very straight forward. Donna Ayres was very helpful in discussing renewal options for my wife.
Natalie Harris
William Russell
6 years ago
Thank you for your positive review. Your comments have been passed on to Donna who was very happy to hear she was able to provide you with the support and help you needed during your renewal process.
구매일: 07/02/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Prompt response with options requested.... not 5 because they had to correct the quote due to an internal error
Natalie Harris
William Russell
6 years ago
Many thanks for your positive review. We are pleased to hear you were happy with the service you received and apologise again for the quote error. We really do appreciate you taking the time to provide us with your valuable feedback.
구매일: 07/01/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Unsatisfactory
Natalie Harris
William Russell
6 years ago
Thank you for your review. I am very sorry to hear that you were not happy with the service you received from us. I'd like to know more about your experience to see if we can improve this going forward and have sent you a direct email to this effect. In the meantime, we do appreciate you taking the time to get in touch with us.
구매일: 26/06/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Friendly and helpful staff—they're also very responsive.
Natalie Harris
William Russell
6 years ago
Many thanks for your 5 star positive review. We are delighted to hear you found our team friendly, helpful and responsive. We are more than happy to help. We sincerely thank you for taking the time to comment.
구매일: 07/01/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
The local contact person in Estonia has done a good job in explaining pros and cons of various insurance policies and quick in responding my inquiries
Natalie Harris
William Russell
6 years ago
Many thanks for your review. We are very pleased to hear that your broker was so helpful and prompt in responding to your queries. We appreciate you taking the time to get in touch with us.
구매일: 26/06/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
v prompt response to questions about insurance product
Natalie Harris
William Russell
6 years ago
Thank you for your generous rating and comments. We are really pleased to hear that your questions were answered promptly and you were happy with the service you received from us. We appreciate you taking time to contact us.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.