William Russell 리뷰

Thank you for taking the time to leave us your comments. We do apologise that you did not have a good experience during your renewal. We always wish to provide the best service possible. We have fully taken your comments on board and will use this going forward to improve our customer experience. We do very much appreciate you remaining a customer of William Russell and we hope that you enjoy the service you receive from our team in the future.

Thank you for your fantastic 5 star review! We're so pleased to hear that your experience in setting up your new health policy with us was so positive and we look forward to assisting you with your plan going forwards. Our claims team are always on hand to assist you along the way should you ever have the need to make a claim. Thank you again for taking the time to comment.

Thank you for your review. Unfortunately, premium increases are a necessary part of health insurance for many reasons. This page on our website gives details about how we calculate our premiums and also how the current pandemic may affect hospital costs in the future:- https://www.william-russell.com/international-health-insurance/how-we-calculate-your-health-insurance-premium/. We thank you for taking the time to get in touch.

Thank you for your 5 star positive review! I'm pleased to hear that even though you weren't able to find the correct number to call that our claims team were happy to help and send what you needed! We are currently updating our website to ensure it's more user friendly so I hope going forwards, it makes us much easier to get in contact with. We very much appreciate your kind comments.

Thank you for your fantastic rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us! Thanks again for taking the time to comment.

Many thanks for your 5 star positive review. We are so pleased to hear that you are happy with the quick, and sympathetic service you have received from our team. We sincerely thank you again for taking the time to comment.

Merci pour votre avis positif et votre note. Nous apprécions beaucoup vos commentaires et sommes très heureux d'apprendre que vous êtes satisfait du service rapide que vous avez reçu de notre part et que vos réclamations ont été traitées efficacement.

Thank you for your review. We do understand that health insurance can indeed be confusing with the many benefits, options and the terms and conditions. Because of this we have put together a very useful guide to the personal health plans which provides helpful information about the key benefits of each plan and provides simple tips on how to tailor your plan to your needs. We are more than happy to call you and talk through anything that you are unsure of so if you do ever need our assistance, please get in touch on +44 1276 486455 or send us an email to enquiries@william-russell.com with your telephone number and we'll call you back. Thanks again for taking the time to get in touch.

Thank you for your review. We endeavour to respond to all emails within 24 hours, I do apologise if you have experienced a delay in receiving a response to your correspondence in the past. Should you need an immediate response going forward, you can call us on +44 1276 486455 and we will be able to assist you straight away. Thank you for taking the time to get in touch.

Many thanks for your positive 5 star review! We are delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.