I was forced to speak to official because my excess had increased from £150 to what looked like £500. It was impossible to hear what she said because the line kept breaking up during an important...
자세히 읽기
Shield Total Insurance
Shield Total Insurance
5 years ago
We are sorry to hear about the issues you have experienced Mr White. Whilst we are all working in unusual circumstances at this time, this is no excuse and I have asked a senior manager to look into your renewal. You will be contacted as soon as the facts have been gathered.
Have used Shield for a number of years and very pleased with the service in terms of support and value. Have always found staff helpful and well informed to deal with a query or claim.
Several problems:
1) no reply sheet was provided to put into supplied envelope.
2)telephone service voice too quiet to hear.
3)unsuccessful attempt to use your web service.
I responded by putting a...
자세히 읽기
Shield Total Insurance
Shield Total Insurance
5 years ago
We are sorry to hear of your issues and these have been escalated to our customer service team.
Good service not so good price. If the van is now off the road for, say, 12 months and no use of it being possible, there should be a pro rata reduction. We are not allowed to take it for service..!
제품 리뷰
구매일: 13/05/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Very helpful very polite staff
제품 리뷰
구매일: 12/05/2020
0
공유
신뢰할 수 있는 고객
5 years ago
You keep sending invoice in mr Curtis name please rectifi this as I wish to renew my policy
Shield Total Insurance
Shield Total Insurance
5 years ago
Thanks for your feedback. We will look into this error immediately
BEEN WITH SHEILD FOR A LONG TIME AND A FEW CARAVANS ITS ALWAYS BEEN GOOD TO HAVE WHEN TROBLE STRIKES I HAVE BEEN LUCKY NOT TO HAVE MANY PROBLEMS BUT KNOW YOU ARE THERE IF I DO
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.