Very knowledgable, very helpful! I collected my package from Edinburgh run4it and was served by Bronwyn. She was very very helpful because I needed some new running shoes too. Nothing was too much...
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Kirsty
Run4It
8 years ago
Hi Moira, thank you for your review. I will pass your comments across to Bronwyn and the Edinburgh team. Thanks, Kirsty - Online Customer Service Manager
Ordering 2 items was easy. Only one arrived. I contacted Run4it and got an email reply saying the second item was on it's way. It arrived a few days later. A single email or note saying the second...
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Kirsty
Run4It
8 years ago
Hi, thank you for your feedback. Our system sends separate emails for each shipment. I can see that we sent you one email on the 30th of April to let you know that one item had been shipped and another on the 1st of May to let you know that the other item had been shipped. These emails also include tracking information for either DPD or Royal Mail. Sorry for the confusion. Thanks, Kirsty - Online Customer Service Manager
Absoulutely perfect service! It was quick I just oredered and the next day was delivered.Amazing!Good quality product I am 100% satisfied with overall.I would definitely recommend it.
Kirsty
Run4It
8 years ago
Hi, thank you for your review. We are delighted to hear that you received absolutely perfect service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager
구매일: 24/04/2018
0
공유
RU
Runner
Perth
8 years ago
Run4It에 대한 Runner의 의견:
Goods were great value, and message alert kept me informed of when they would be in the store, which helped so could plan to be in the Dundee area when they arrived. Staff were friendly and engaging....
absolutely fantastic service - great communications, flexible about delivery, brilliant choice of products all of which were perfect. My new favourite sports wear supplier.
Kirsty
Run4It
8 years ago
Hi Cathy, thank you for your review. We are delighted to hear that you received absolutely fantastic service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager
Website was easy to navigate, good choice of products. Easy ordering process, good communication and delivered within the time frame promised. Would definitely use again and recommend to friends.
I made a purchase in store and online on the same day, but for different items. The staff in the Aberdeen store could not have been more helpful. The young man who served me was very knowledgeable...
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Kirsty
Run4It
8 years ago
Hi, thank you for your feedback and I am sorry that you are unhappy with the service you received. We work very had on keeping our stock levels accurate and I am sorry they were incorrect on this occasion.
I can see you placed your order on the 24th of April and we emailed you on the same day 3 hours later to inform you of the stock error. We don't automatically process a refund as we always offer an alternative as close to the out of stock item as possible. We then sent you a follow up email on the 27th of April. You replied to our emails over the weekend and a refund was processed as soon as we were back in the office on the Monday.
I would like to take this opportunity to apologise for any disappointment or inconvenience caused. Thanks, Kirsty - Online Customer Service
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.