Error with shoe size corrected promptly without fuss and with a pleasant apology.
Kirsty
Run4It
8 years ago
Hi John, thank you for your feedback. I'm sorry we sent you the incorrect size of shoe. I'm glad to hear you received the correct size without an fussy. Sorry again for the error. Thanks, Kirsty - Online Customer Service Manager
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구매일: 22/04/2018
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8 years ago
Ordered new trainers, found same as the ones I already had for decent price, received new trainers on time as expected, new trainers feel like new trainers when running. All good!
I was informed the shoes I ordered would be arriving the Wednesday (May 2nd) after I had ordered them. Having heard nothing on Wednesday, I phoned the store in Aberdeen the next day to see where my...
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Kirsty
Run4It
8 years ago
Hi Drew, thank you for your feedback. You mentioned that you were informed that the shoes would arrive in store on the 2nd of May. Can I ask who informed you of this? Our Collect in Store orders can take up to 5 working days (not including the weekend) to arrive in the selected store if they are coming from a different location.
I am sorry Will in our Aberdeen store did not call you when he said he would. He should have called to give you an update on your order.
The shoes were actually delivered to the store on Friday lunchtime. Unfortunately as the team were busy they didn't open the box and check for your order at that stage. I am really sorry about the delay with your order.
Our Aberdeen store has contacted me to let me know that you were in store this morning to collect your order and they provided you with a free pair of socks to apologise for the delay and the lack of communication. Thanks, Kirsty - Online Customer Service Manager
Bought shoes in online sale to collect in the Inverness shop. Shop assistant was very helpful. Tried shoes on treadmill, no problems, perfect fit.
Kirsty
Run4It
8 years ago
Hi, thank you for your review. I will pass your comments across to our Inverness Store. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager
Quick delivery, good price.
Easy to deal with and a good web site.
What's not to like.
Kirsty
Run4It
8 years ago
Hi John, thank you for your review. We are delighted to hear that the order was delivered quickly and that the website was easy to deal with. Thanks, Kirsty - Online Customer Service Manager
Hi, thank you for your review. We are glad to hear that you are happy with our Click and Collect service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.