Very slow staff at coffee shop, broken toilets, not enough seating lots of people sat on the floor!
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Good price compared to Wightlink ,
My only criticism would be, is you would pick more customers by running an hourly service , at the moment the gap between sailings puts a lot of people off...
Although the serviceis pretty good the fares are far too expensive for Island residents, they should be a flat fare all year round which would encourage people to use the service MUCH MUCH more,...
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구매일: 09/12/2013
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Feefo 인증됨
12 years ago
People sitting on floor, not enough seats. Loos not working...but otherwise good.
Ferries on time, all clean and tidy, especially the toilets.
I do feel the crossing is expensive. There are times when I could go from Dover to Calais for a similar price!
There was mis information on the way back when they said the toilets weren't useable but that proved not to be the case. Also people were eating meals off the floor as there isn't enough seating to...
On Sunday 08 Dec 13, there return trip from Cowes to Southampton was very full. There was no seating for many passengers and we had to stand for the whole hour journey. Additionally, there was...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
We are adding 55% more inside seats to Red Falcon this spring, please see http://www.redfunnel.co.uk/newlook
Generally speedy & efficient with good crossings but Red Falcon very sad & tired and broken toilets & no food going out was disappointing &shows upgrade is seriously needed.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
