The principal area that needs attention is the toilets and it has been that way for a long time. The catering has improved over the years and the steamer outlet it good. Booking is easy and the...
Too many passengers not enough seating poor attitude from staff this is a rare effect as normally red funnel is brilliant we will look at this as a one off and will look forward to travelling with...
자세히 읽기
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Sorry to hear about the poor attitude of staff, if you could email more details it would be much appreciated. We plan to address the seating issue, please see http://www.redfunnel.co.uk/newlook for details.
In the meantime, thank you for travelling with us, it is appreciated.
Only good because we were ble to get a seat on the ay back( I am disabled). There were people sitting all over the floor which made it difficult to get to the toilet. A cone was in the disabled...
The boat was on time and thankfully was clean and tidy, because we had to sit on the floor for the whole of the crossing because it was so busy. Toilets weren't working but they did advise us of this...
자세히 읽기
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
I find the passenger lounges very stressful. Compared to wightlink the lounges seem overcrowded, and uncomfortable. I have a sensory processing disorder which makes hearing certain sounds/smells...
I always find the staff very polite & efficient on the ferries. The ground staff have yet to learn customer service skills though. The ferries always run to time unless the weather prevents this....
I travel with Redfunnel frequently and on many ocassions we have found probloems with seating, there is nothing more fustrating than having to stand for the whole of the hours crossing.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
