Efficient. Friendly. Flexible... I was especially impressed when staff politely dealt with passengers who clearly thought bad weather delays had been the personal responsibility of Redfunnel... Such...
We were very impressed when we called your customer servise, as the ferries were supsended due to the bad weather and high winds - you changed our reservation at no extra charge and when we arrived...
We travelled on the 1030 on Monday 30th and were delayed for 75 minutes by the weather. First we sat in our cars and then were loaded, after, I felt, an appropriate period. Once on the boat there...
The service was good regardless of the cancelled ferry. Do do wish the cost of travelling from the iow was cheaper as I would travel more often. Instead of improving ferry by 2 million bring prices...
Booking the ferry was easy and Red Funnel staff kept us informed of travel problems due to the poor weather conditions. The did all they could to ensure people returned to the mainland safely, which...
It's time RF provided decent speed broadband on board. Measured it at 0.6mb/sec!
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review, we are looking into various solutions to improve this service and its priority sits very high with our IT department. We hope to have a robust and reliable solution in place in the near future. Apologies if this inconvenienced your travel with us
Customer Services
구매일: 31/12/2013
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Feefo 인증됨
12 years ago
Despite a 90 minute delay for very high winds, we were looked after well.
Ferry delayed due to stormy weather which is understandable but nobody told me of the delay when I checked in, I had to wait over 2 hours with a baby and toddler in the car before boarding....
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks for the note, the information you have provided is disappointing to read and will be forwarded to our operations management team. We understand the implications this can have on your journey and do apologise for this. I would like to thank you for taking the time to leave this feedback and we hope to see you again in the near future to show you how seamless our services should operate 100% of the time
Customer Services
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
