The service was terrible. You can't tell people to leave their cars when you don't provide adequate seating for them on the ferry. If you brought food there was no where to sit and eat it, we had...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks for the note apologies that we have clearly disappointed during your journey with us. Health and safety is a priority for us and we adhere to MCA guidelines on passenger capacity on all our fleet, seating has been highlighted during peak dates as an area we need to improve on, therefore we have invested £2m on our refit of the Red Falcon which will increase seating capacity by 55%
Customer Services
The sailing times are reliable, and it is very helpful that you allow boarding pretty much right up to the last minute. That kind of common sense approach to customer care means a lot!
However for...
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구매일: 31/12/2013
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Feefo 인증됨
12 years ago
overall very good not many seats on both crossings
Ferry had been delayed. We had no information about this untill well after we had arrived!
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the note, we communicated to customers via text message (if applied on the booking) social media channels and our website, however we are disappointed that you did not receive adequate communication for the delays
Customer Services
The passenger accommodation is badly designed, overcrowded and unfit for purpose. The only seats we could find on the way were in the conservatory on deck and on the way back were in the corridor...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review, we have recently published information which shows that we have highlighted seating as an area of the business we can improve on. Subsequently we are increasing our capacity by 55% on the Red Falcon next refit to improve our onboard facilities and seating capacity.
Customer Services
Pay all that money to be told 2 go away & come back twice because boats were 90 Mins behind. Finally get on a boat no where 2 sit had 2 sit on the floor & weren't offered so much as a free drink
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the feedback. It is disappointing to read your review as we have clearly failed on this occasion to meet your expectations. Weather conditions affected our services heavily on your date of travel and we regret any inconvenience this caused
Customer Services
I paid extra to get on a earlier ferry then got delayed 2 hrs will I get a refund I doubt it
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the note, please can you forard your details onto post@redfunnel.co.uk and an agent will take a look at your booking and resolve this issue. In the short-term we thank you and look forward to your email
Customer Services
구매일: 31/12/2013
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Feefo 인증됨
12 years ago
We use Red Funnel reguarly and the service is always good.
Weather was a nightmare for all who travelled yesterday, thank you for squeezing us onto an earlier ferry, we were due to cross on the 5.45 (usually 4.30) there was space on the 4.45, literally one...
Space on the passenger deck (lounge/restaurant) is not large enough to accommodate the great numbers of people on a busy day i.e 3 coach loads and all of the people travelling by numerous...
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
