The last crossing I took with you left me in personal danger - Ice on the deck that had not been cleared and where there was no ice there was water an inch deep in places. The deck area should have...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
THank you for the review, please can you forward your contact information onto customerservices@redfunnel.co.uk and we will investigate this matter on your behalf
Customer Services
Ours was a regular trip to visit family in Ryde. Having booked an early ferry across to keep the costs down, we were pleased to find the crossing on time despite rough weather. My wife was pleased...
Despite the fact of the weather conditions considerably affecting the service we were kept fully up to date by text. We had already set off for the terminal when our text came through to say services...
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구매일: 02/01/2014
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Feefo 인증됨
12 years ago
Although staff were good, I feel the ship and service needed updating.
Departures on time, good catering facilities on board. Not so good, two toilets out of use on a full crossing. Apparently not enough seating for all passengers with people sitting on the floors. ...
Red Funnel's have managed to cram hundreds of cars onto their ferries at busy times whilst not doing anything about increasing the seating areas for all the extra passengers. There is a woeful lack...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks for your review - we do regret this situation and are disappointed to hear our onboard services officer did not resolve the seating issues at the time. Moving forward we are investing £2m on Red Falcon in the New Year which will give 55% more inside seats and two new top deck lounges. If the design proves successful and is liked by customers we hope to make similar investments in Red Osprey and Red Eagle.
Further details can be found at http://www.redfunnel.co.uk/newlook
Thank you again for the review as both good and bad feedback is required in order to amend our processes and ensure we improve our business to meet customer needs
Customer Services
My guests used the Red Jet to go shopping in Southampton. On their return they reported that the state of cleanliness on the vessel was poor, with evidence of mould on some walls, accompanied by a...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review, please can you forward your details to post@redfunnel.co.uk highlighting the time and date of travel so we can identify the vessel specifically and action accordingly. Thank you for taking time to leave the review
Customer Services
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
