The website needs better navigation; i.e being able to choose multiple size/brand filters rather than just one. However the delivery and products were spot on.
Vincent
Pockets
8 years ago
Thank you for the comments! We're always striving to improve the navigation of our website, so your comments are greatly appreciated.
제품 리뷰
구매일: 26/09/2017
0
공유
TC
Trusted Customer
8 years ago
Pockets에 대한 Trusted Customer의 의견:
Rapid delivery, packaging was was personal. A nice touch.
Vincent
Pockets
8 years ago
Thank you very much for the positive feedback - I shall pass this on to our delivery team!
Really pleased with the speedy delivery and the way my jacket was packaged was a nice little touch, many thanks to Robyn who packed my item. Really 5* customer service and a free aftershave sample......
자세히 읽기
Vincent
Pockets
8 years ago
Fantastic! I will pass on your comments to our delivery team, and Robyn in particular. Thank you for choosing Pockets.
Quick and easy to navigate web site. Straightforward checkout and even though I asked for ‘standard’ delivery it arrived, expertly wrapped in super speedy time. Sadly some of the items didn’t fit but...
자세히 읽기
Vincent
Pockets
8 years ago
This is exactly the customer experience we strive for here at Pockets, so we really appreciate you taking the time to give us this feedback. Thank you for choosing Pockets!
제품 리뷰
구매일: 26/09/2017
0
공유
신뢰할 수 있는 고객
8 years ago
Fantastic customer service, superbly packaged and will have no hesitation using Pockets again.
Vincent
Pockets
8 years ago
That's what we like to hear! Thank you for taking the time to give us this feedback, and thanks for choosing Pockets.
제품 리뷰
구매일: 23/09/2017
0
공유
TC
Trusted Customer
8 years ago
Pockets에 대한 Trusted Customer의 의견:
Delivery was unacceptable, flannels charge the same delivery charge but is the day after, I waiting 6 days! Very, very poor
Vincent
Pockets
8 years ago
I'm sorry you were not happy with the service you received from Pockets on this occasion. Your items did arrive on the 5th working day (Monday to Friday) after you placed your order, which is within the 3 - 7 days quoted on our website for standard delivery - we do usually strive to get every order dispatched much quicker than this, but allow the 7 working days period during Flash Sale events due to the high volume of orders we receive.
Whilst rating service as good, Pockets disregarded my request, and which I paid for, to send by a Courier who offers a delivery slot service. In consequence a day wasted awaiting delivery!
Vincent
Pockets
8 years ago
Sorry for the failure to honour our delivery arrangement this time, Terry. We did struggle to cope with the sheer volume of orders we had during this most recent Flash Sale, but I can assure you that we have learned from this experience by implementing better order processing and delivery procedures. Thank you for choosing Pockets.
You can now shop online and experience great advice, impeccable service and the latest looks all within a few clicks.
We're passionate about menswear and stock some of the worlds finest brands such as Moncler, C.P. Company, Hugo Boss, Belstaff, Paul Smith, Aqua di Parma, Canali, Stone Island and Burberry to name but a few.
You can now shop online and experience great advice, impeccable service and the latest looks all within a few clicks.
We're passionate about menswear and stock some of the worlds finest brands such as Moncler, C.P. Company, Hugo Boss, Belstaff, Paul Smith, Aqua di Parma, Canali, Stone Island and Burberry to name but a few.