Pockets.co.uk is an extension of our already successful bricks and mortar luxury menswear business.
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지난 1년 간 점
모두 1,301개의 리뷰 보기
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8 years ago
Payment charges little steep considering amount of time had to wait on delivery
Vincent
Pockets
8 years ago
Sorry to hear you didn't receive your order as swiftly as you would have liked. We are always striving to improve our customer service, and in particular our delivery times. While your order did reach you within the delivery times quoted on our website, it was not at the speed I would normally hope for and seems to be a result of our delivery time coping with the sheer volume of orders during the recent Flash Sale - I have passed your comments on, and we are always looking to improve.
Thank you for choosing Pockets, and I hope you shop with us again soon.
Excellent customer service. Paul and Vincent were extremely personable and helpful with sizing and style advice. They even changed the delivery service to one that suited my needs. Brought a couple...
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제품 리뷰
구매일: 30/09/2017
0
공유
신뢰할 수 있는 고객
8 years ago
Ordered a 100GBP belt but didn't event get the official package , could look like it was a fake item.
Other than that delivery was fast
Vincent
Pockets
8 years ago
I'm sorry to hear you weren't 100% satisfied with your purchase from Pockets. I have made enquiries with our Delivery Team and have been assured that they dispatched your Hugo Boss belt exactly as we received it from the manufacturer - however, we are always striving to improve the presentation of orders here, and your comments have been noted. Thank you for your feedback.
Great efforts gone to, just to help with sizing of an expensive product before purchasing & great service delivering before a wedding 👌🏼
Vincent
Pockets
8 years ago
I will pass your kind comments on to our delivery and customer service teams! Always happy to help :)
TC
Trusted Customer
8 years ago
Hi Vincent
We are talking minor scuffs & blemishes, i just wasn't expecting any on a pair of £400 handmade shoes, but the quality & fit was so good i wanted them for the wedding i had at the weekend & figured id only add to those scuffs & blemishes in due course any way.
제품 리뷰
Vincent
Pockets
8 years ago
Really disappointed to hear your Crockett & Jones shoes were not 100% blemish free - this is not the standard of product we usually send out, and so we will be looking into this matter.
TC
Trusted Customer
8 years ago
Hi Vincent
We are talking minor scuffs & blemishes, i just wasn't expecting any on a pair of £400 handmade shoes, but the quality & fit was so good i wanted them for the wedding i had at the weekend & figured id only add to those scuffs & blemishes in due course any way.
The website needs better navigation; i.e being able to choose multiple size/brand filters rather than just one. However the delivery and products were spot on.
Vincent
Pockets
8 years ago
Thank you for the comments! We're always striving to improve the navigation of our website, so your comments are greatly appreciated.
제품 리뷰
구매일: 26/09/2017
0
공유
TC
Trusted Customer
8 years ago
Pockets에 대한 Trusted Customer의 의견:
Rapid delivery, packaging was was personal. A nice touch.
Vincent
Pockets
8 years ago
Thank you very much for the positive feedback - I shall pass this on to our delivery team!
Really pleased with the speedy delivery and the way my jacket was packaged was a nice little touch, many thanks to Robyn who packed my item. Really 5* customer service and a free aftershave sample......
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Vincent
Pockets
8 years ago
Fantastic! I will pass on your comments to our delivery team, and Robyn in particular. Thank you for choosing Pockets.
Quick and easy to navigate web site. Straightforward checkout and even though I asked for ‘standard’ delivery it arrived, expertly wrapped in super speedy time. Sadly some of the items didn’t fit but...
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Vincent
Pockets
8 years ago
This is exactly the customer experience we strive for here at Pockets, so we really appreciate you taking the time to give us this feedback. Thank you for choosing Pockets!
You can now shop online and experience great advice, impeccable service and the latest looks all within a few clicks.
We're passionate about menswear and stock some of the worlds finest brands such as Moncler, C.P. Company, Hugo Boss, Belstaff, Paul Smith, Aqua di Parma, Canali, Stone Island and Burberry to name but a few.
You can now shop online and experience great advice, impeccable service and the latest looks all within a few clicks.
We're passionate about menswear and stock some of the worlds finest brands such as Moncler, C.P. Company, Hugo Boss, Belstaff, Paul Smith, Aqua di Parma, Canali, Stone Island and Burberry to name but a few.