Your representative was very good and helpful, however when the curtains arrived they were 6" longer than stated on the form. This took another month to rectify, a letter of apology only arrived...
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. I have looked into your order and I can advise that there was an administration error made when the order was taken. This led to an unacceptable delay in your order; we are very sorry for any inconvenience caused. We are however, glad that you are pleased with the finished product.
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구매일: 22/03/2013
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12 years ago
Delighted with service given
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구매일: 18/03/2013
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12 years ago
Lovely salesman; accommodating and kept us well informed throughout.
The management of the task was not very effective, and we had to chase progress.
Plumbs
Plumbs
12 years ago
Thank you for your feedback. I was sorry to read that your order was delayed in its completion. The reason for this delay is the local craftsman in your area did not have the capacity to complete the job within an acceptable timeframe and had to be passed to another team. We normally closely monitor the activity of our craftsman to ensure that we have adequate cover. However, in the case of your order this was not done correctly, which led to an unacceptable delay. Please be assured that we are actively looking to recruit craftsman in your area to help ensure that this circumstance does not reoccur in the future. We are very sorry for any inconvenience caused.
I thought that my sofa was going far away and that communication might be a problem, but not at all. I was told exactly what to expect and when, and that was what happened.
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구매일: 29/03/2013
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12 years ago
Very professional
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구매일: 23/04/2013
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12 years ago
Great and friendly all the way.
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구매일: 09/03/2013
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12 years ago
Good communication and very friendly and helpful staff.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week..
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week..
