Every time I call it always says they r expecting high levels of calls, then it gives you a option to leave a message which I have but never received a call back, they are happy to take money out of...
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi Ricky,
Thank you for taking the time to review us. We are very sorry to hear that you have had a bad experience with us. I do apologise on behalf of the claims department. Rest assured I have passed this onto the claims department who will have a look into your claim and contact you as soon as possible regarding it.
KindRegards,
Mireia
Petplan Social Team
Hi There,
Thank you for the review! We are glad that you are satisfied with the service we have provided.
Kind Regards,
MireiaPetplan Social Team
구매일: 17/04/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
Excellent service all round!
Petplan Australia
Petcover Australia
7 years ago
Hi there,
Thank you for the five stars and positive review. We are glad you have been happy with the service we have provided.
Kind Regards,
Mireia
Petplan Social Team
Impossible to get through on telephone. Currently awaiting payment of a simple claim that has so far taken 7 weeks to process. On contact with call centre just given the run around over and over...
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi Shenelle,
Thank you for taking the time to review us. We are very sorry to hear that you have had a bad experience with us. I do apologise on behalf of the claims department. Rest assured I have passed this onto the claims department who will have a look into your claim and contact you as soon as possible regarding it.
Kind Regards,
Mireia
Petplan Social Team
Very Helpful & Polite, Welcoming & Efficient. This Was My First Experience & PETPLAN Had been recommended to Me By the Breeder of My Dog. Comprehensive cover explained clearly, Thankyou
Petplan Australia
Petcover Australia
7 years ago
Hi There,
Thank you for the five star review! We are so glad to hear that you have been happy with the service we have provided and have had a positive experience with us.
Kind Regards,
MireiaPetplan Social Team
구매일: 11/04/2019
0
공유
LM
Lynette McGlashan
Feefo 인증됨
Ballina NSW
7 years ago
Petcover Australia에 대한 Lynette McGlashan의 의견:
I found the staff to be professional and easy to talk to.
Petplan Australia
Petcover Australia
7 years ago
Hi Lynette,
Thank you for the positive review and great feedback. We are glad that you have been happy with the service we have provided.
Kind Regards,
MireiaPetplan Social Team
구매일: 11/04/2019
0
공유
CS
Clive O'Sullivan
Feefo 인증됨
7 years ago
Petcover Australia에 대한 Clive O'Sullivan의 의견:
Some of the information is confusing
Petplan Australia
Petcover Australia
7 years ago
Hi Clive,
Thank you for taking the time to review us. Would you like me to organise for one our friendly customer service representatives to give you a call and discuss any questions you may have or clear up any information that maybe confusing?
Kind Regards,
Mireia
Petplan Social Team
Incredibly poor. Still waiting for any written communication regarding my claim. Rude service
I will be cancelling
Petplan Australia
Petcover Australia
7 years ago
Hi Verity,
Thank you for taking the time to review us. We are very sorry to hear that you have had a bad experience with us. Our claims department has been inundated with claims the past few months and are extremely busy. However, this is no excuse for the lack of communication I do apologise for this. I will pass this onto the claims department immediately who will have a look into your claim and contact you as soon as possible regarding it.
Kind Regards,
Mireia
Petplan Social Team
구매일: 05/04/2019
1
공유
AP
Angela Pace
Feefo 인증됨
7 years ago
Petcover Australia에 대한 Angela Pace의 의견:
Very fast refund and super frienly staff,great!
Petplan Australia
Petcover Australia
7 years ago
Hi Angela,
Thank you for the five stars and the amazing feedback. We are glad you have been happy with the service we have provided.
Kind Regards,
MireiaPetplan Social Team
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.