Petcover Australia 리뷰

Mireia, why has to be this way for me as a customer to get a reply. I have submitted my case by Dispute Resolution Assistant and am waiting for the decision. As my constructive feedback to you, You should not be using that clause to reply, a customer who has an issue already that no one answer emails, should it be respectfully being contacted without asking? I am not asking to be contacted for being told, "let me put all your concern on the paper and someone will look into your matter" I am demanding the formal answer to my claims matter in writing. My view re the PETPLAN as a company won't change.

Mireia, I am writing this for all other Frenchie Owners, Although unhappy customer told me re PETPLAN I converted my free puppy covers to PETPLAN ULTIMATE for my beloved Frenchie, as Petplan has Alternative or Complementary Treatment benefit. On 12 Feb I received the update email re Petplan is contacting The Vet for further information. On 3 APR, after no reply of asking the status of my claims on 2 Mar, The Vet re-emailing the info that was being requested on 12 Feb. On 23 APR, I wrote a complaint on this platform and emailed IDR and submit my Policy Cancellation Form. So... The miracle happened, I received a reply and PETPLAN cancelled my POLICY refund the different today being 24 April without question. I submitted claims for Airway Surgery & Castration...WHICH being declined IDR answered "I have looked into this claim and can see that our Veterinarian has declined the claim after receiving the full medical history of Felix, they have determined that this was elective surgery. Elective, routine and preventative care is not covered under any of Petplan’s policies." HOW COULD Petplan say was an elective surgery when it is A FRENCH BULLDOG. PERHAPS overheat, and death is an acceptable claim instead. Also, the IDR replied "Our dispute resolution officer will respond to you by 09/05/2019, provided that we have all necessary information and have completed any investigation required." However, the account receivable department has cancelled my policy from 23 APRIL 19. So, where I am standing now I have paid PETPLAN $124.13 per month since AUG 18., Total approx $1,116 Vet cost for both surgery approx $2000 I have unclaimed skin allergy dermatologist cost approx $700 also, Herbal Medicine for skin allergy approx $200 FOR THE SAKE my insanity ... I will take this as a cope out of nasty PET INSURANCE... BUT I am still waiting for what the solution PETPLAN will offer me if there is any conscience in the management team. FOR other FRENCHIE pawrents, I hope my FACTUAL​ lessons above will give you a material to learn/ consider before joining PETPLAN. FYI I am also a PUG mum, insured with another company with no Alternative or Complementary Treatment benefit, BUT they paid my beloved PUG Airway Surgery & Castration surgery without any issue in 2017. Yes, I am investing my time to write the above as I care of other squishy pawrent who already challenged by all health issues comes with those loveable face. No need to have more distraught by Pet insurance claiming matters.