Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,293개의 리뷰 보기

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Feefo 인증됨

7 years ago

Excellent, comprehensive policy, easy to sign up.

Petplan Australia

Petcover Australia

7 years ago

Hi There, Thank you for the five stars and the positive feedback! We are so glad to hear that you have been happy with the service we have provided. Kind Regards, MireiaPetplan Social Team

구매일: 19/05/2019

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Feefo 인증됨

7 years ago

Excellent company and employees. Highly recommended.

We have had 3 horses now insured with Petplan and unfortunately had to claim on one. Staff are very easy to deal with, knowledgeable and compassionate. It does not matter whether our questions are...

자세히 읽기

Petplan Australia

Petcover Australia

7 years ago

Hi there, Thank you for the five star review and the amazing feedback! We are so glad to hear that you have been happy with the service we have provided especially when it came to making a claim for one of your beloved horses. Kind regards, Mireia Petplan Social Team

구매일: 15/05/2019

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Feefo 인증됨

7 years ago

Efficient service and knowledgeable staff. This is the second policy I have had with Petplan and I chose to use them to insure my new puppy as I had received prompt payment for a claim on my...

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Petplan Australia

Petcover Australia

7 years ago

Hi There, We would like to offer our deepest condolences on the loss of your dog; we know this must have been a difficult time. Thank you for the five star review and the positive feedback we greatly appreciate this. We are glad you have been happy with the service we have provided and have decided to insure your new puppy with us. Kind regards, Mireia Petplan Social Team

구매일: 13/05/2019

Edwin Julian Batres Batres

Feefo 인증됨

Cranbourne East

7 years ago

Petcover Australia에 대한 Edwin Julian Batres Batres의 의견:

exellent

easy access to the information, happy with you service, but need to call you how can i am make a claim, cheers edwin batres

Petplan Australia

Petcover Australia

7 years ago

Hi Edwin, Thank you for the five star review and the positive feedback. We are so glad to hear that you have been happy with the service we have provided. You can contact our claims department on 1300 738 225 or email them at claims@petplan.com.au Alternatively I can organise for one of our friendly claims representatives to give you a call. If you would like me to arrange this please let me know a suitable time for a call back. Kind regards, Mireia Petplan Social Team

구매일: 24/04/2019

Pei Chen

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Pei Chen의 의견:

understaffed team, no customer portal

It took me more than 20 mints to get connected to your customer service. More staff are required. The online portal is poor compared to other pet insurance companies. You need to build a customer...

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Petplan Australia

Petcover Australia

7 years ago

Hi Pei, Thank you for taking the time to review us. We am sorry to hear you had a frustrating experience however we do appreciate the feedback and rest assured I have passed this message onto higher management. Kind Regards, Mireia Petplan Social Team

구매일: 10/05/2019

Tia & Dan Woods

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Tia & Dan Woods의 의견:

I have only just signed up, so its hard to review

it took a bit of effort to get in contact with petplan, however once they were alerted to the fact I couldn't get in touch with them, they made contact and organised my plan very quickly, so far so...

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Petplan Australia

Petcover Australia

7 years ago

Hi Tia & Dan Thank you for taking the time to review us and thank you for your feedback. We are glad to hear that you have been happy with the service we have provided so far. Kind Regards, MireiaPetplan Social Team

구매일: 07/05/2019

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Feefo 인증됨

7 years ago

I appreciated the assistance in assessing best available cover for my horse

Helpful assistance received to determine best cover available. Questions answered and my subsequent purchase thereafter.

Petplan Australia

Petcover Australia

7 years ago

Hi There, Thank your for the five star review and great feedback! We are so glad that you have been happy with the service we have provided. Kind Regards, MireiaPetplan Social Team

구매일: 10/05/2019

Pamela Pauline

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Pamela Pauline의 의견:

Not sure yet..haven’t had to take puppy to vet for emergency. As for phone service, it was fine. Long recorded message.

Petplan Australia

Petcover Australia

7 years ago

Hi Pamela, Thank your for taking the time to review us. We appreciate the feedback. Kind Regards, Mireia Petplan Social Team

구매일: 09/05/2019

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Feefo 인증됨

7 years ago

The person I spoke to on the phone was really helpful and very friendly.

Petplan Australia

Petcover Australia

7 years ago

Hi there, Thank you for the positive review! We are glad to hear that you have been happy with the service we have provided. Kind Regards, MireiaPetplan Social Team

구매일: 05/05/2019

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Feefo 인증됨

7 years ago