Pet insurance for dogs, cats, horses and exotic pets.
서비스
4.3
/5
상품
4.4
/5
5
4
3
2
1
92
22
10
4
10
138
지난 1년 간 점
모두 2,293개의 리뷰 보기
AB
Alexander Brown
Feefo 인증됨
7 years ago
Petcover Australia에 대한 Alexander Brown의 의견:
Very prompt and easy to submit claims. Thanks.
Petplan Australia
Petcover Australia
7 years ago
Hi Alexander,
Thank you for the five star review and the positive feedback. We are so glad to hear that you have been happy with the service we have provided.
Kind Regards, Mireia Petplan Social Team
구매일: 02/06/2019
0
공유
RA
Raymond Morley Alexander
Feefo 인증됨
KINGSLEY
7 years ago
Petcover Australia에 대한 Raymond Morley Alexander의 의견:
I paid my money but have not received contract pacific to the plan I paid for
Petplan Australia
Petcover Australia
7 years ago
Hi Raymond,
Thank you for taking the time to review us. It looks like you policy documents have been emailed to you. May you please confirm if you have received this email. If you have not please let me know and I shall pass this onto the relevant department.
Kind Regards,
Mireia
Petplan Social Team
구매일: 12/05/2019
0
공유
JC
Julie Cox
Feefo 인증됨
7 years ago
Petcover Australia에 대한 Julie Cox의 의견:
Excellent customer Care
Petplan Australia
Petcover Australia
7 years ago
Hi Julie,
Thank you for taking the time to review us and providing us this feedback. We are so glad to hear that you have been happy with the service we have provided you.
Kind Regards,
Mireia
Petplan Social Team
구매일: 29/05/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
too long waiting on the phone
Petplan Australia
Petcover Australia
7 years ago
Hi There,
Thank you for taking the time to review us and providing this feedback. We are constantly working on our service to try and improve the experience for our customers. We have taken your feedback on board to help towards this improvement.
Kind Regards,
Mireia
Petplan Social Team
My enquiry was not answered and they stated they would call me back and i have had no response.
Petplan Australia
Petcover Australia
7 years ago
Hi There,
Sorry to hear that your enquiry had not been answered. May I please ask what your enquiry was and which department you were trying to reach, so I may pass this onto the relevant department and have someone look into this for you?
Kind Regards,
Mireia
Petplan Social Team
Stop having revolving voice recordings.
Clearly you are short staffed.Those who finally pick up are incompetent. Emails were consistently replied to, but answers to specific questions were...
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi Bronwyn, Thank you for taking the time to review us and providing your honest feedback. We are sorry to hear you have had a bad experience with us. We will take your feedback on board in order to help us improve our service. Kind Regards,
Mireia Petplan Social Team
Petplan is very expensive and we are having second thought about staying with them. Our first two years we had no problems. Then the third year they legit DOUBLED our premium! We had not made a claim...
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi There,
Thank you for taking the time to review us. The premium payable on all General Insurance products is subject to change, even if your individual circumstances do not appear to have changed. This is because premiums are affected by multiple factors including the general costs of doing business and changes to the way your risk is assessed. We may have an alternative level of cover that would better suit your needs and are happy to discuss this with you in more detail. Please let me know if you would like me to arrange for a customer service representative to call you in regards to this?
Kind Regards,
Mireia
Petplan Social Team
구매일: 22/05/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
excellent customer service
Petplan Australia
Petcover Australia
7 years ago
Hi There,
Thank your for the five stars! We are so glad to hear that you have been happy with the service we have provided.
Kind Regards,
MireiaPetplan Social Team
구매일: 19/05/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
The ladies I have spoken with from Petplan have always been extremely helpful and understanding. Especially when our cat passes away this year. When we get a new kitten I didn’t think twice and...
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi There,
We would like to offer our deepest condolences on the loss of your cat; we know this must have been a difficult time. Thank you for the five star review and the positive feedback we greatly appreciate this. We are glad to hear you have been happy with the service we have provided and decided to insure your new kitten with us.
Kind regards,
Mireia
Petplan Social Team
구매일: 20/05/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
Great service
Petplan Australia
Petcover Australia
7 years ago
Hi There,
Thank you for the five stars and positive feedback!
Kind Regards,MireiaPetplan Social Team
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.