Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,293개의 리뷰 보기

신뢰할 수 있는 고객

Feefo 인증됨

7 years ago

Extremely friendly and knowledgeable service

Petplan Australia

Petcover Australia

7 years ago

Hi There,We are glad to hear that our team were able to help you. Thank you for your positive feedback.Kind Regards,ThomasPetplan Social Team

구매일: 24/06/2019

Stephanie Stewart

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Stephanie Stewart의 의견:

The service and advice were useful and helpful

Petplan Australia

Petcover Australia

7 years ago

Hi Stephanie,We are happy to hear that our team were able to assist you. Thank you for your positive feedback.Kind Regards,ThomasPetplan Social Team

구매일: 24/06/2019

Shazinoz

Feefo 인증됨

Canberra, ACT

7 years ago

Petcover Australia에 대한 Shazinoz의 의견:

Customer Service and Contactability Needs to be BETTER...

I tried to call Petplan a total of about 15+ times over nearly 2 weeks, and got NO response, I left messages for call backs and NEVER received one. I left emails for contact and NEVER received...

자세히 읽기

Petplan Australia

Petcover Australia

7 years ago

Hi Sharon, Thank you for taking the time to review us and providing your honest feedback. Firstly I would like to apologise on behalf of the underwriting department and completely understand your frustrations. Rest assured I will be passing on your feedback to the relevant department. We are always looking for ways to improve our customer service. Thank you for your feedback we greatly appreciate it. Secondly I have passed this onto an underwriting representative who will look into this matter for you and contact you as soon as possible in regards to your policy documents. Once again I do apologise for any inconvenience. Kind Regards, Mireia Petplan Social Team

Shazinoz

7 years ago

Thank you for your reply and for the contact and sending of the updated policy details. I hope in future I will be able to contact the company by phone and email without having to take days trying to get through and with having messages I leave responded to. Your policy was the most comprehensive and appropriate one I could find for my circumstances and would like to stay with the company but ONLY if I know I can contact the company if anything was to happen to my dog, or if I had any issues no matter how minor. Thank you again for your reply and for fixing 1/2 of the issues I had, I look forward to the contact side being fixed ASAP and to continued service & coverage with your company. Sharon

구매일: 04/06/2019

Darren & Erin Rayner

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Darren & Erin Rayner의 의견:

Average

Still have no paperwork

Petplan Australia

Petcover Australia

7 years ago

Hi Darren and Erin, Thank you for taking the time to review us and providing your honest feedback. The underwriting department have advised me that your policy documents were emailed to you on the 18/06/2019 via the email on your file. If you could also check your spam inbox in case the email was delivered to that inbox. Please let me know if you have not received the email so I may pass this onto the underwriting department who will have a look into this for you. Kind Regards,Mireia Petplan Social Team

구매일: 18/06/2019

Natalie Lewis-Grofski

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Natalie Lewis-Grofski의 의견:

Excellent service and product, thank you!

Petplan Australia

Petcover Australia

7 years ago

Hi Natalie, Thank you for the five star review! We are so glad that you have been happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

구매일: 13/06/2019

Karina Farrelly

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Karina Farrelly의 의견:

Best cover , but online claim forms would be much easier than printing and scanning

Petplan Australia

Petcover Australia

7 years ago

Hi Karina, Thank you for the five stars review. We are currently in the process of updating our claims procedures; I will pass on your suggestions to the relevant department. We are always looking for ways to improve our customer service. Thank you for your feedback we greatly appreciate it. Kind Regards, MireiaPetplan Social Team

구매일: 13/06/2019

Kathryn Wade

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Kathryn Wade의 의견:

I understand that Petplan don't want people with aged horses commencing full insurance but when you have been insured for 7 years and then your horse reaches a certain age - it is disgraceful to be...

자세히 읽기

Petplan Australia

Petcover Australia

7 years ago

Hi Kathryn, Thank you for taking the time to review us and providing your honest feedback. We are sorry to hear that you have been dissatisfied with the service we have provided. I have passed this feedback onto the underwriting department who will email you in regards to this. We are constantly working on our service to try and improve the experience for our customers. Kind Regards, Mireia Petplan Social Team

구매일: 06/06/2019

Anne Pate

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Anne Pate의 의견:

Excellent, very efficient.

Petplan Australia

Petcover Australia

7 years ago

Hi Anne, Thank you for the five star review! We are glad that you have been happy with the service we have provided you. Kind Regards, Mireia Petplan Social Team

구매일: 07/06/2019

신뢰할 수 있는 고객

Feefo 인증됨

7 years ago

In one word: awful !

The worst insurance company ever. They always have excuses not to pay the claimed costs!

Petplan Australia

Petcover Australia

7 years ago

Hi There, Thank you for taking the time to review us and providing your honest feedback. We are sorry to hear that you have been dissatisfied with an outcome of a claim. I have been advised that the claims department have emailed you in regards to your claim however if you remain dissatisfied with their response please forward your concerns/complaint to our IDR department at idr@petplan.com.au Kind Regards, Mireia Petplan Social Team

구매일: 27/05/2019

Jes P

Feefo 인증됨

Narre Warren

7 years ago

Petcover Australia에 대한 Jes P의 의견:

Does the trick

Simple and straight forward enough. I wish I could direct debit fortnightly and claim online instead of printing forms and posting. But other than that no issues. Helpful customer service.

Petplan Australia

Petcover Australia

7 years ago

Hi Jessica, Thank you for taking the time to review us and providing this feedback. We are so glad that you have been happy with the service we have provided you. We are constantly working on our service to try and improve the experience for our customers. We have taken your feedback on board to help towards this improvement. Kind Regards, Mireia Petplan Social Team

구매일: 04/06/2019