I was really underwhelmed with what was provided by the insurance we got as a new puppy owner and unsure whether to continue. Communication with owners seems to be poor both on what's included and...
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi Lisa,I’m sorry to hear of your recent experience with us. We are going to take your feedback on board to improve our communication with our introductory policies. Thank you for sharing your feedback.Kind Regards,ThomasPetplan Social Team
They communicated amazing, made me feel like part of the Pet Plan family. I have recommended Pet Plan to friends and Family and intend to get Pet Plan insurance for or new Cat when She arrives....
자세히 읽기
Petplan Australia
Petcover Australia
7 years ago
Hi Rachelle,We are happy to hear that you are satisfied with our service and policy. We look forward to having your new cat in our Petplan family.Kind Regards,ThomasPetplan Social Team
Easy to communicate on the phone to purchase a new policy plan
Petplan Australia
Petcover Australia
7 years ago
Hi There,We are glad to hear that our team were able to help you purchase your policy. Thank you for your positive feedback.Kind Regards,ThomasPetplan Social Team
Terrible, my new puppy had an illness and have been refused payment, will be going elsewhere
Petplan Australia
Petcover Australia
7 years ago
Hi Marilyn,
I am sorry to hear of your recent experience with us. I have been advised that your matter is sitting with the Internal Dispute Resolution (IDR) team and they will be in contact with you by the end of day (16/07/2019). Kind Regards, MireiaPetplan Social Team
MC
Marilyn Campbell
7 years ago
I am still very unhappy with the outcome.
I also had another claim not paid for my other dog Hugo, I have queried this and have had no response.
It is for an ongoing issue he has had from a few months old.
Hi There,We are happy to hear that our team were able to assist you. Thank you for sharing your positive experience.Kind Regards,ThomasPetplan Social Team
구매일: 29/06/2019
0
공유
TE
Tyler Gava & Brittany Evins
Feefo 인증됨
7 years ago
Petcover Australia에 대한 Tyler Gava & Brittany Evins의 의견:
Could be better
Petplan Australia
Petcover Australia
7 years ago
Hi There,Please help us improve our service, what can you suggest to improve your experience with us? Thank you for sharing your feedback.Kind Regards,ThomasPetplan Social Team
Hi Colin,I am sad to hear that you have run into some problems with us. Is your issue still outstanding? Let me know if I can assist.Kind Regards,ThomasPetplan Social Team
CE
Colin Edwards
7 years ago
All sorted now no longer with you guys easy way to do it and can't take my money for free
구매일: 26/06/2019
0
공유
BM
Brian Mooney
Feefo 인증됨
7 years ago
Petcover Australia에 대한 Brian Mooney의 의견:
Easy great
Petplan Australia
Petcover Australia
7 years ago
Hi Brian,Glad to hear it was easy for you. Thank you for your positive feedback.Kind Regards,ThomasPetplan Social Team
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.