Petcover Australia 리뷰

Hi there, I am sorry to hear of your recent experience with us. I have been advised that the underwriting department have emailed you in regards to this. I have forwarded this feedback onto our Internal Dispute Resolution Team as you were dissatisfied with the service we have provided. The IDR Team will send you an acknowledgement email within 2 working days in regards to this. If you have any other information or documentation to provide in support of your complaint, please contact the IDR team at idr@petplan.com.au Kind Regards, MireiaPetplan Social Team

Hi Karen, Thank you for taking the time to review us. The premium payable on all General Insurance products is subject to change and there are multiple factors which may affect premiums. These include your pet’s age, breed, location, individual claims history and increasing costs with providing veterinary care. We may have an alternative level of cover that would better suit your needs and would be happy to discuss this with you. If you would like me to arrange for one of our customer service representatives to give you a call to discuss your policy with you please let me know. Kind Regards, Mireia Petplan Social Team

Hi David, Thank you for taking the time to review us. If you would like I can pass on your information the claims department and have a claims representative contact you in regards to this? If you would like me to arrange this for you please let me know. We are constantly working on our service and trying to improve the experience for our customers. We have taken your feedback on board to help with this improvement. Kind Regards, MireiaPetplan Social Team

Hi There, Thank your for the five star review and great feedback! We are glad to hear you have been happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

Hi There, Thank you for taking the time to provide this amazing feedback and give us a five star review. We are thrilled to hear that you are happy with our product and the service we offer. We are so sorry to hear about your friends guide dogs and are glad that we were there to assist him during what must have been a very difficult time. We hope that they are doing well. Thank you for choosing Petplan to insure Ruby-Rose and Titan. If you would like to share your pets story with us, please feel free to send in any pictures and stories to marketing@petplan.com.au for us to share with more customers! Kind Regards, Mireia Petplan Social Team

Hi Kris, Thank you for the great feedback and five star review. We are so glad to hear you are happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

Hi Gina, Thank you for the five star review and amazing feedback! We are so glad to hear that you have been happy with the service we have provided you over the past 15 years. If you would like to share your pets story with us, please feel free to send any pictures and stories to marketing@petplan.com.au for us to share with more customers! Kind Regards, Mireia Petplan Social Team

Hi There, Thank you for the five star review! We are trilled to hear you have been happy with the service we have provide. Kind Regards, Mireia Petplan Social Team

Hi There,Thank you for the five star review. We are so glad to hear you have been happy with our service. Kind Regards, Mireia Petplan Social Team

Hi There, Thank you for taking the time to review us. We are constantly working on our service to try and improve the experience for our customers.We have taken your feedback on board to help towards this improvement. Kind Regards, Mireia Petplan Social Team