Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,293개의 리뷰 보기

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

Easy to deal with, proffesional

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for the five star review! We are thrilled to hear that you have been happy with our service. Kind Regards, Mireia Petplan Social Team

구매일: 23/08/2019

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

Good Service

Everything is fine but online claiming would be much better.

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for taking the time to review us. We are currently in the process of updating our claims procedures; I will pass on your suggestions to the relevant department. We are always looking for ways to improve our customer service. Thank you for your feedback we greatly appreciate it. Kind Regards, Mireia Petplan Social Team

구매일: 21/08/2019

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

New claim

I recently had to make a claim for my new puppy. Claim process easy to follow and prompt review of case and reimbursement. Couldn’t fault the service.

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for the five star review and the great feedback! We are so glad to hear that you have been happy with the service we have provided you and found the claims process to be easy. Thank you for taking the time to review us. Kind Regards, Mireia Petplan Social Team

구매일: 19/08/2019

Melanie C

Feefo 인증됨

6 years ago

Petcover Australia에 대한 Melanie C의 의견:

Easy process!

Process to sign up was quick and easy! Communication was very helpful and responses from customer service team were professional and in a very timely manner.

Petplan Australia

Petcover Australia

6 years ago

Hi Melanie, Thank your for the amazing five star review! We are thrilled to hear that you have been happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

구매일: 18/08/2019

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

My puppy deserves better.

The worst. My vet filed a claim for me and I have not heard one word back from Petplan. No reimbursement. No reason why no reimbursement. Just a notice that they received my claim. I've emailed so...

자세히 읽기

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for taking the time to review us and providing your honest feedback. I sincerely apologise on behalf of the claims department. I have passed this feedback onto the claims department who have advised me that someone will look into this immediately for you and contact you in regards to your claim as soon as possible. Kind Regards,Mireia Petplan Social Team

구매일: 13/03/2019

Sandra Howorth

Feefo 인증됨

7 years ago

Petcover Australia에 대한 Sandra Howorth의 의견:

Very good at explaining and hopefully wont have to use

Petplan Australia

Petcover Australia

7 years ago

Hi Sandra, Thank you for taking the time to review us. We are glad to hear that you have been happy with how we explain our services and products. Kind Regards, Mireia Petplan Social Team

구매일: 17/08/2019

신뢰할 수 있는 고객

Feefo 인증됨

7 years ago

Fantastic customer service.... very helpful and answered all my questions. Thank you.

Petplan Australia

Petcover Australia

7 years ago

Hi there, Thank you five stars and wonderful feedback! We are thrilled to hear that you have been happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

구매일: 16/08/2019

신뢰할 수 있는 고객

Feefo 인증됨

7 years ago

Would have been nice to get a copy of our policy

No copy of policy emailed No idea of when waiting periods have been passed Very expensive policy but the only one that covers public liability so we have to have it Pretty poor for one of the most...

자세히 읽기

Petplan Australia

Petcover Australia

7 years ago

Hi There, Thank you for taking the time to review us. I do apologise on behalf of the underwriting department and have passed this feedback onto them. They have advised me they will email your policy documents today. If you have not received these documents, please email underwriting@petplan.com.au Kind Regards, Mireia Petplan Social Team

구매일: 14/08/2019

Stuart

Feefo 인증됨

Ballina

7 years ago

Petcover Australia에 대한 Stuart의 의견:

Happy with the cover so far.

Prompt, efficient service. Straightforward claim procedure. Able to use email to submit a claim. Able to use eft for reimbursement.

Petplan Australia

Petcover Australia

7 years ago

Hi Stuart, Thank you five stars and the great review! We are thrilled to hear that you have been happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

구매일: 12/08/2019

Priscilla Corbell-Moore

Feefo 인증됨

7 years ago