I did buy the policy but I didn't get the insurance I really wanted - I just went with the website prompts
Petplan Australia
Petcover Australia
6 years ago
Hi There,
Thank you for taking the time to review us, I have passed this feedback on to the relevant department. If you would like me to organise a customer service representative to contact you in regards to your policy please let me know so I may arrange this for you.
Kind Regards,
Mireia
Petplan Social Team
Order hasn’t arrive. No notification. Ordered weeks ago. A special Xmas present so its an epic fail on their behalf.
Petplan Australia
Petcover Australia
6 years ago
Hi There,
Thank you for taking the time to review us and providing your honest feedback. So that I may best assist you with this may you please provide some more information this?
Kind Regards,
Mireia
Petplan Social Team
구매일: 20/09/2019
1
공유
JZ
Jason Zammit
Feefo 인증됨
6 years ago
Petcover Australia에 대한 Jason Zammit의 의견:
Great service and very helpful. This is my second policy with petplan and both times I’ve had excellent customer service. I always recommend pet plan to all my friends
Petplan Australia
Petcover Australia
6 years ago
Hi Jason,
Thank you for taking the time to review us and provide a five star review! We are thrilled to hear you have been happy with the service we have provided. Thank you for your recommendations!
Kind Regards,
Mireia
Petplan Social Team
Online quote and insurance application was a simple process - it couldn’t have been easier. Different insurance options were clearly explained.
Petplan Australia
Petcover Australia
6 years ago
Hi There,
Thank you for the five star review! We are glad to hear that you have been happy with the application process and found it easy and simple. We appreciate the great feedback.
Kind Regards,
Mireia
Petplan Social Team
구매일: 08/11/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
The people I spoke with are very friendly and helpful. The process to get insurance however was long winded and difficult
Petplan Australia
Petcover Australia
6 years ago
Hi there, Thank you for taking the time to review us. We are constantly working on our service to try and improve the experience for our customers. We have taken your feedback on board to help towards this improvement.Kind Regards, Mireia
Petplan Social Team
Petplan are the best, fast payments, excellent value.
Petplan Australia
Petcover Australia
6 years ago
Hi There,
Thank you for taking the time to review us and give us five stars. We are glad to hear that you have been happy with the service we have provided.
Kind Regards,
Mireia Petplan Social Team
구매일: 09/11/2019
0
공유
AH
Aygun Sana & Benjamin Haynes
Feefo 인증됨
6 years ago
Petcover Australia에 대한 Aygun Sana & Benjamin Haynes의 의견:
I have only been a customer for a short time and so far all I can say is that my experience has been far from pleasant. I am paying a premium fee for a very poor service. These guys really give pet...
자세히 읽기
Petplan Australia
Petcover Australia
6 years ago
HI Aygun and Benjamin, Thank you for taking the time to review us and providing your honest feedback. I am sorry to hear of your recent experience with us I will be passing feedback this onto the relevant department. I have been advised that a customer service representative will contact you in regards to this matter. Please let me know what would be a suitable time for a call back so I may pass this onto the customer service representative.
Kind Regards, Mireia Petplan Social Team
I have used Petplan for over 10 years now with our 3rd furbaby just recently joining. Our dearest little Molly suffered from Cushings from the age of 5 and had many complications arising from this...
자세히 읽기
Petplan Australia
Petcover Australia
6 years ago
Hi Jody,
We would like to extend our deepest condolences on the loss of Molly. Thank you for attaching the beautiful picture. We are so glad to hear that you were happy with our service during what must have been such a difficult time. I will be passing this feedback onto the team. Thank you for taking the time to review us and giving us five stars, we greatly appreciate it.
Kind Regards, Mireia Petplan Social Team
Terrific customer service thank you so much for making our dig Clyde’s illness less stressful
Petplan Australia
Petcover Australia
6 years ago
Hi Jessie,
Thank you for taking the time to review us and provide us with five stars! We are glad to hear that you have been happy with the level of service we have provided during what was a stressful time.
Kind Regards,
Mireia
Petplan Social Team
Dreadful. Still have an ongoing issue/complaint with them. Very disappointed given the high premiums I pay!
Petplan Australia
Petcover Australia
6 years ago
Hi Tristan,
Thank you for taking the time to review us and providing your honest feedback. I have passed this feedback onto the relevant department and have been advised that an email was sent to you in regards to your issue. Please let me know if you have not received this email so I may follow this up for you.
Kind Regards,
Mireia
Petplan Social Team
TS
Tristan Schulz
6 years ago
It is worse than that and, whilst there was the initial issue that has, essentially been resolved (I am still disappointed with Petplan), there is still an ongoing issue relating to the initial answer I received in writing from your "team", that is equally as disappointing. I have (yesterday) sent two copies of a letter to your "team" in the post and we shall see if you can lift your game from there. Incidentally, forgetting my own time and expenses, how much has this issue already cost Petplan to argue, over $8.10 worth of prescribed Veterinary short-term diet for the animal's brief medical issue? Sounds like Petplan runs a pretty wasteful, argumentative, shoddy ship now, doesn't it?
Petplan Australia
Petcover Australia
6 years ago
Hi Tristan,
I have advised the department that you have sent them two copies of a letter. Once they receive this they will contact you in regards to this. Please let me know if there is anything else I can assist you with.
Kind Regards,
Mireia
Petplan Social Team
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.