Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,292개의 리뷰 보기

Raymond Grima

Feefo 인증됨

6 years ago

Petcover Australia에 대한 Raymond Grima의 의견:

A little expensive but worth the peace of mind, for our family.

I han't had an opportunity to use the product but found the customer service officer I dealt with to be friendly and courtesous.

Petplan Australia

Petcover Australia

6 years ago

Hi Raymond, Thank you for taking the time to provide your feedback, we greatly appreciate it. We are glad to hear that you have been happy with the service we have provided. Kind Regards, Mireia Petplan Social Team

구매일: 07/02/2020

Wendy Pearce

Feefo 인증됨

6 years ago

Petcover Australia에 대한 Wendy Pearce의 의견:

Petplan never lets me down

Prompt and efficient service. I have used Petplan for many years and they have never let me down. I have never had any issues contacting them, or receiving prompt replies. I have never had any issues...

자세히 읽기

Petplan Australia

Petcover Australia

6 years ago

Hi Wendy, Thank you for the five star review! We are so glad to hear that you have been happy with our service. Kind Regards, Mireia Petplan Social Team

구매일: 29/03/2020

Mark Garrison

Feefo 인증됨

6 years ago

Petcover Australia에 대한 Mark Garrison의 의견:

Great service and selection

Friendly service & good selection

Petplan Australia

Petcover Australia

6 years ago

Hi Mark, Thank you for the great five star review! We are glad to hear that you have been happy with our service, thank you for taking the time to review us. Kind Regards, Mireia Petplan Social Team

구매일: 31/01/2020

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for the five star review! Kind Regards, Mireia Petplan Social Team

구매일: 24/01/2020

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

Very friendly

Very friendly service

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for the five star review. We are glad to hear you have been happy with the service provided. Kind Regards, Mireia Petplan Social Team

구매일: 29/01/2020

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

Slow claim payment

My puppy had sever giardia and needed multiple vet visits and tests....I have submitted all the relevant forms with vet notes and info, but the claim is still in process with PP saying they need more...

자세히 읽기

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for taking the time to review us and providing your honest feedback. I have passed this onto the claims department and have been advised that a team member will look into this for you immediately. I do apologise for any inconvenience. Kind Regards, Mireia Petplan Social Team

구매일: 01/02/2020

Rachelle

Feefo 인증됨

Perth WA

6 years ago

업로드한 미디어

Great service and prompt payment of claims

모든 미디어 보기 (2)

Petcover Australia에 대한 Rachelle의 의견:

Great service and prompt payment of claims

I had great service from Petplan with the insurance that I had for my little Toy Poodle "Buddy" so had no hesitation in insuring my new little Toy Poodle "Millie" with Petplan. Claims for Buddy's...

자세히 읽기

Petplan Australia

Petcover Australia

6 years ago

Hi Rachelle, Thank you for the amazing five star review! We are thrilled to hear you were so happy with the service you had, that you decided to insure Millie with Petplan also. We love hearing stories like this and feel so proud to say that we have helped Buddy. Thank you for sharing your story! Kind Regards, Mireia Petplan Social Team

구매일: 13/01/2020

Melinda Pritchett

Feefo 인증됨

6 years ago

Petcover Australia에 대한 Melinda Pritchett의 의견:

Very well briefed phone salesperson. Very helpful. BUT I haven't received the promised information in the mail.

Petplan Australia

Petcover Australia

6 years ago

Hi Melinda, Thank you for taking the time to provide us with your feedback and glad to hear the salesperson was very helpful. I have been advised your policy documents were emailed to you, however I have asked our Underwriting Team to mail out your policy documents. I do apologise about the inconvenience. Please let me know if there is anything else I can assist you with. Kind Regards, Mireia

구매일: 25/01/2020

Amy Tatnell & Anthony Gittus

Feefo 인증됨

6 years ago

Petcover Australia에 대한 Amy Tatnell & Anthony Gittus의 의견:

They are amazing kind and willing to explain anything not understood

Petplan Australia

Petcover Australia

6 years ago

Hi Amy and Anthony, Thank you for the five star review! We are so glad to hear that you have been happy with the service we have provided. Kind Regards,Mireia Petplan Social Team

구매일: 20/01/2020

신뢰할 수 있는 고객

Feefo 인증됨

6 years ago

Fantastic, only need to add an online member portal.

Prices and coverage are great. I would love to be able to claim online and review my account and coverage. As it is now, I actually don't know how to make a claim or where to find the claim form. ...

자세히 읽기

Petplan Australia

Petcover Australia

6 years ago

Hi There, Thank you for taking the time to review us and provide us with your feedback. We are so glad to hear that you are happy with our coverage. We are constantly working on our service to try and improve the experience for our customers. We have taken your feedback on board to help towards this improvement. Information about claiming can be found https://www.petplan.com.au/claims Please let me know if there is anything else I can assist you with. Kind Regards, Mireia Petplan Social Team

구매일: 14/01/2020