Everything was explained to me in "Plain English" Meaning I understood perfectly what I was signing up for. No hidden messages etc.
Petcover Group
Petcover Australia
6 years ago
Hi Adrian,
Thank you for the amazing five star review! We are thrilled to hear you have been happy with our service and found it professional and the information we relayed was easy to understand. We are always striving to offer excellent customer service and your review assures us of this.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi Adrian,
Thank you for your wonderful review of our product. We are so glad to hear that everything was easy to understand and expressed in a professional manner.
Kind Regards,
Mireia
Petcover Social Team
구매일: 08/06/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Offered the cover we were looking for at a comparative price. Provided quick return Phone service & easy to access application process plus friendly & knowledgeable customer service operator
Petcover Group
Petcover Australia
6 years ago
Hi There,
Thank you for the amazing five star review! We are thrilled to hear that you have been satisfied with our customer service and our coverage. We pride ourselves on offering impeccable customer service and great products and your feedback assures us of this. We greatly appreciate your feedback.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi There,
Thank you for your amazing review on our Product. we are glad to hear that it is what you are after.
Kind Regards,
Mireia
Petcover Social Team
Hi Kent,
Thank you for taking the time to review us and provide your honest feedback. We are sad to hear that you have been unsatisfied with our service. So I may pass on the relevant details to the claims department how may the team assist with your claims query?
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi Kent,
Thank you for taking the time to review us and providing this honest feedback.
Kind Regards,
Mireia
Petcover Social Team
I put in a claim which was quickly looked at a paid. Great sevice.
Petcover Group
Petcover Australia
6 years ago
Hi Carole,
Thank you for the great five star review! We are thrilled to hear you have been happy with our service especially when it came time to claiming. Thank you for taking the time to review us!
Kind Regards,
Mireia
Petcover Social Team
I found my dealing to not be friendly or compassionate to Covid 19 circumstances. I only cancelled my policy due to losing work because of Covid 19 and because you didn't offer any 'freezing' or...
자세히 읽기
Petcover Group
Petcover Australia
6 years ago
Hi there,
Thank you for taking the time to review us and providing your honest feedback. We are sad to hear that you have been unsatisfied with our service. We are always looking for ways to improve us customer service and your feedback will be able to assist us with that. I will pass this on to the relevant department to look into for you. We sincerely apologies for any inconvenience caused.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi there,
Thank you for reviewing our Entry Level Dog Cover and providing your honest feedback, we appreciate it.
Kind Regards,
Mireia
Petcover Social Team
구매일: 23/07/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
I wish that the vets could process refunds on-line as it seems such an antiquated system requiring the vet and client having to manually complete the claim form and emailing/posting the completed...
자세히 읽기
Petcover Group
Petcover Australia
6 years ago
Hi There,
Thank you for taking the time to review us and providing your feedback. We are currently in the process of reviewing our claims process. We are always looking for ways to improve our service and your feedback will assist us with this. I will be passing your feedback on to the relevant department.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi There,
Thank you for your great review and feedback of our Mid-Point Cat cover. We are glad to hear you have been satisfied with the coverage.
Kind Regards,
Mireia
Petcover Social Team
구매일: 05/03/2020
0
공유
LD
Linda & Bruce Dodsworth
Feefo 인증됨
6 years ago
Petcover Australia에 대한 Linda & Bruce Dodsworth의 의견:
Two payments were taken from my Acct for one policy. Took phone calls and several days to obtain refund.
Had to provide my wife’s POA before I was able to transact on her behalf. REALLY! It’s Pet...
자세히 읽기
Petcover Group
Petcover Australia
6 years ago
Hi Linda and Bruce,
Thank you for taking the time to review us and provide your honest feedback. We are sad to hear that you have been unsatisfied with your experience with us. I will be passing on this feedback to the relevant department. We are always looking for ways to improve our customer service and your feedback will assist us with achieving this.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi Linda and Bruce,
Thank you for your feedback. We greatly appreciate it and apoloigse if we have caused you any inconvenience.
Kind Regards,
Mireia
Petcover Social team
구매일: 15/06/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
I have just joined Petcover but i am impressed so far. I am look forward to using more in the future.
Petcover Group
Petcover Australia
6 years ago
Hi there,
Thank you for the great five star review! We are glad our service and products have impressed you. We greatly appreciate your feedback.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi There,
Thank you for reviewing our Entry Level Dog Cover we greatly appreciate your feedback.
Kind Regards,
Mireia
Petcover Social Team
I only have good things to say about Petcover Australia.
As a first time dog owner, pet insurance can be very daunting, however they were friendly, extremely helpful and explained everything in...
자세히 읽기
Petcover Group
Petcover Australia
6 years ago
Hi Emma,
Congratulations on becoming a first time pet owner what an exciting time. Thank you for the amazing five star review! We are absolutely thrilled to hear that you have found our service to be friendly, helpful and easy to understand. We pride ourselves on offering impeccable customer service and your feedback assures us of this.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi Emma,
Thank you for the great five star review on our Entry Level Saver Dog Cover. We are glad to hear that it meets you and your pets needs.
Kind Regards,
Mireia
Petcover Social Team
Hi Ingrid,
Thank you for the amazing five stare review! We are thrilled to hear you have been happy with our service and that our sales representative was informative. We appreciate your feedback on the product. Petcover strive to offer excellent customer service and your feedback assures us of this.
Kind Regards,
Mireia
Petcover Social Team
제품 리뷰
Petcover Group
Petcover Australia
6 years ago
Hi Ingrid,
Thank you for offering our Mid-Point Dog Cover five Stars, we greatly appreciate the feedback!
Kind Regards,
Mireia
Petcover Social Team
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.