Petcover Australia 리뷰

Hi There, Thank you for the amazing five star review! We are thrilled to hear that you have been happy with our service. Excellent customer service is what Petcover strive to achieve and your feedback assures of this. We appreciate you taking the time to review us. Kind Regards, Mireia Petcover Social Team

Hi Joanna, Thank you for taking the time to provide your honest feedback. The underwriting department have advised me that your policy documents were emailed to you on 08/07/2020 at 12.51pm to the email you have supplied. May you please also check your junk/spam folder in case documents are in there. I have requested the team follow this up for you. I do apologise for any inconvenience this has caused. Kind Regards, Mireia Petcover Social Team

Hi There, Thank you for your amazing five star review! We are so thrilled to hear you have been super happy with our service especially when it came time to claim. Thank you for recommending Petcover to all your dog owning friends. Kind Regards, Mireia Petcover Social Team

Hi Mitchell, Thank you for the amazing five star review! We are thrilled to hear you have been happy with our service, especially when it came time to claiming. We are glad to hear you found the process easy and smooth. Kind Regards, Mireia Petcover Social Team

Hi There, Thank you for taking the time to review us and providing your honest feedback. We are sad to hear you have been unsatisfied with your experience with us. I will be passing on your feedback. Regarding the dental work, Petplan do not cover the cost of Routine Treatment or Preventive care such as check-ups and procedures that are designed to prevent future Illnesses from occurring rather than treating existing Illnesses. These include, but not limited to dental check-ups and dental scale & polish or teeth cleaning, or removal of misaligned or retained deciduous teeth. In regards to your most recent claim- I have passed this onto our claims team to review and they will contact you shortly in regards to it. Please let me know if there is anything else I can assist you with. Kind Regards, Mireia Petplan Social Team

Hi Cheryll, Thank you for taking the time to provide your honest feedback. I have passed this onto the claims department who have advised me they will look into this for you. I do apologies for any inconvenience caused. Kind Regards, Mireia Petcover Social Team

Hi Stephanie, Thank you for taking the time to review us and provide your honest feedback. Following the direction of the Victorian Government stage 4 lock down, the majority of Petcover workforce across Australia will be working from home effective Thursday 6th August 2020.You may find some minor delays to our service levels during this period and we appreciate your patience during this time. I have passed this onto our underwriting Department to look into for you. We do apologise for any inconvenience this may have caused. Kind Regards,Mireia Petcover Social Team

Hi Ellie, Thank you for the great five star review! We are thrilled to hear you have been happy with our customer service, we greatly appreciate the feedback! Kind Regards, Mireia Petcover Social Team

Hi There, Thank you for taking the time to review us and provide your honest feedback. We are sad to hear that you have been unsatisfied with our service. I have passed this onto the claims department who will look into your claim. Kind Regards, Mireia Petcover Social Team

Hi Kate, Thank you for the great five star review! We are thrilled to hear you have been happy with our service and coverage. Thank you for recommending Petcover to other pet owners. Your feedback is greatly appreciated and assures us that we are providing great customer service and great coverage for beloved pets. Kind Regards, Mireia Petcover Social Team