I had a bit of trouble re the clarity of the webpage, so I began a chat eventually with Hale. She was extremely good, very clear, very helpful, listened well and gave me the advice I needed specific...
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제품 리뷰
Petcover Group
Petcover Australia
4 years ago
Thanks for the helpful review. We are constantly working on our service to try and improve the experience for our customers. We have taken your feedback on board to help towards this improvement.
구매일: 20/04/2022
2
공유
JM
Judie McEnallay
Feefo 인증됨
4 years ago
Petcover Australia에 대한 Judie McEnallay의 의견:
Seamless transfer from NZ to Australia. Very easy to deal with.
Petcover Group
Petcover Australia
4 years ago
Thanks for the brilliant review, Judie. We strive for exceptional customer service, so we're happy to hear you had such a great experience with us.
Thanks for the brilliant review, Olga. We strive for exceptional customer service, so we're happy to hear you had such a great experience with us. We would love to welcome your dog to our Petcover family, if you would like to share a photo with us. Feel free to email the pic to marketing.au@petcovergroup.com
Very easy to apply online & the cost was more affordable than similar products from other providers.
제품 리뷰
Petcover Group
Petcover Australia
4 years ago
HI Donna, thanks for sharing the great review with us. We offer Australia’s best range of horse and pony insurance. Our comprehensive range of pet insurance plans have been tailored to suit all needs and budgets. We appreciate any recommendations, as we take strive towards providing each customer the great experience that you have had.
They did everything well. Quick and efficient service
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Petcover Group
Petcover Australia
4 years ago
Thank you for sharing your great five-star review with us Kevin! We are happy to see you are satisfied with our service and product offering. Our comprehensive range of dog insurance plans
have been tailored to suit all needs and budgets. Insuring your dog has never been easier.
We'd love to welcome your pet to our Petcover family, feel free to share a photo of them with us: marketing.au@petcovergroup.com
Thank you, Sarah, for sharing your great five star review with us! We are glad to hear you have had a pleasant and straightforward claims experience with us. If you'd like to share some pics of your horses with us, we'd love to see them. Please send them to marketing.au@petcovergroup.com
Because use are quick to sign me up but when I want to cancel my policy I get the run around and use direct debit before the nxt payment was due not happy so im cancelling my policy.And making sure...
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Petcover Group
Petcover Australia
4 years ago
Thank you for taking the time to review us and provide your honest feedback Crystal. We are sad to hear that you have been unsatisfied with our service and on behalf of the team apologise for any inconvenience this may have caused. We have raised your review with the Sales manager, who has advised us that they have been in contact with you regarding instructions and steps on how to finalise cancelling your policy. If you require any further assistance, please do not hesitate to reply to that email or get in touch.
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구매일: 02/12/2021
0
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LR
Lucille Rzewucki
Feefo 인증됨
4 years ago
Petcover Australia에 대한 Lucille Rzewucki의 의견:
explained the policy to me and was very friendly and helpful
Petcover Group
Petcover Australia
4 years ago
Thank you Lucille for the lovely feedback. We understand how important it is to be well informed about our offerings, so we are pleased to hear that the agent did a good job explaining this to you.
Welcoming, informative & helpful. Continued on from a complimentary policy from breeder. Hopefully the claim process will be easy as my new kitten has had to have a procedure. Happy thus far.
Petcover Group
Petcover Australia
4 years ago
Thank you for your great review. We are thrilled to hear you have been happy with our service so far and found our team helpful, polite and efficient.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.