Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰 | {{merchantUrl}}에 대한 고객 서비스 리뷰 | Feefo

모두 2,290개의 리뷰 보기

David

Feefo 인증됨

Canberra

10 years ago

Petcover Australia에 대한 David의 의견:

****.

Exceptionally bad. No contact or receipt for payment. I had to ring to request the details of my contract and policy number 2 months after I applied for the insurance.

Petplan Australia

Petcover Australia

10 years ago

Hi David

Thank you for your feedback. I will pass this straight onto the Accounts Department to review their process.

Kind Regards

- The Petplan Team

구매일: 21/04/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

Great experience with your staff

The girl I spoke with was excellent and very friendly and helpful

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

Thank you very much for your feedback!

I will track down the girl you spoke to and pass this onto her and her management team.

Kind Regards

- The Petplan Team

신뢰할 수 있는 고객

10 years ago

I think her name was Madeline :)

구매일: 18/06/2016

Marnie

Feefo 인증됨

Western Victoria

10 years ago

Petcover Australia에 대한 Marnie의 의견:

Very easy to take out a policy theat seems very fair and reasonable

We haven't had to make any claims and we haven't had any queries yet so it may be a little too early to tell about our experiences in dealing with PetPlan directly but as far as starting our plan it...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Marnie & Jason

Thank you very much for your feedback! We are glad you have enjoyed our service thus far :)

Have a good day!

- The Petplan Team

구매일: 19/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

the service received previously with my other pet was better.

Petplan Australia

Petcover Australia

10 years ago

Hi Dina

Thank you for your feedback.

I will pass this onto the Sales Department.

Have a great week.

- The Petplan Team

구매일: 19/06/2016

Vanessa

Feefo 인증됨

Pacific pines

10 years ago

Petcover Australia에 대한 Vanessa의 의견:

Good

I think its a great service but needs to be looked at so if you make a claim you dont have to pay the out of pocket expense first before you claim is processed. This could be very costly one day and...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Vanessa

Thank you very much for your feedback.

I will pass this onto the Claims Department to look into.

Kind Regards

- The Petplan Team

구매일: 18/06/2016

Erin

Feefo 인증됨

Perth

10 years ago

Petcover Australia에 대한 Erin의 의견:

Very knowledgable

Petplan Australia

Petcover Australia

10 years ago

Hi Erin

Thank you very much for your feedback!

Have a great week.

- The Petplan Team

구매일: 14/06/2016

Johnd

Feefo 인증됨

Perth WA

10 years ago

Petcover Australia에 대한 Johnd의 의견:

If my first claim, whenever that will be, is not dealt with to my satisfaction I will cancel the policy.

I have just taken out this policy so can't give an opinion. My research shows a huge number of bad reports on sites such as Product Review.com.au so I am very nervous regarding their service. I...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi John & Susan

Thank you very much for your feedback.

I will pass this onto the Claims Department to provide you with more information on our Claims Process.

Kind Regards

- The Petplan Team

구매일: 15/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

No follow up with DD issues

I have been in contact to ensure the correct BSB ACCT for my payments - but the payments have not been fixed to the correct details and no one has contacted me since as outlined. Its distressing as...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

Thank you for your feedback. I will pass this on immediately to the Accounts Department to try and get this rectified for you.
I will provide an update when we have investigated.

Kind Regards

The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

Just an update :)
The Accounts Department gave you a call regarding this.

Kind Regards

-The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

I was just informed that your number was disconnected, so they have emailed you regarding this :)

Kind Regards

-The Petplan Team

신뢰할 수 있는 고객

10 years ago

Good afternoon, I dont have my personal phone on me till after 7pm unless I am anticipating a call. Apologies. noted an email has been send - I have to email the accounts team back. However, when I reply to that email - it fails to send through - is there an alternate address I can use? I will pass on my work line to the accounts Dept through a private message so we can sort this out! Thanks, Alex

구매일: 04/06/2016

William

Feefo 인증됨

10 years ago

Petcover Australia에 대한 William의 의견:

life saver

Greatjob, your service saved our cats life

Petplan Australia

Petcover Australia

10 years ago

Hi William

Thank you very much for your feedback!

We hope it is all smooth sailing from here for your furry friend.

Kind Regards

-The Petplan Team

구매일: 16/06/2016

martha

Feefo 인증됨

Forest Lake

10 years ago

Petcover Australia에 대한 martha의 의견:

Good value and peace of mind.

I like the security of knowing I can take my dog in for a consultation without extra charges. That gives me peace of mind, especially with one very old dog and one new puppy. Also access to...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Martha

Thank you very much for your feedback!
We are glad you are enjoying our service thus far.

Kind Regards

-The Petplan Team

구매일: 15/06/2016