Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰 | {{merchantUrl}}에 대한 고객 서비스 리뷰 | Feefo

모두 2,290개의 리뷰 보기

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

greatful for your amazing customer rep

Your customer rep Kirsty Smith was so extremely helpful with my tech issue regarding one of our petplan policy's.

Petplan Australia

Petcover Australia

10 years ago

Hi Claudia

Thank you very much for your feedback! I will personally pass this onto Kirsty and the Sales Department Management Team.
Have a great weekend!

- The Petplan Team

구매일: 30/04/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

Ran around in circles but got there in the end.

First attempt the website broke and I wasn't able to complete the sign up. They then emailed me saying they noticed I hadn't finished and attempted to do it via email. I replied saying that would...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Adam

Thank you very much for your feedback. In regards to the 4 weeks free, our Sales Department have tried to get in touch with you and have left you a voicemail.

Kind Regards

- The Petplan Team

구매일: 14/06/2016

Donna

Feefo 인증됨

10 years ago

Petcover Australia에 대한 Donna의 의견:

Very happy with customer service staff at petplan

Great product at a great price. Thanks

Petplan Australia

Petcover Australia

10 years ago

Hi Donna

Thank you very much for your feedback! I shall pass it onto the Sales Team!

Have a great day.

-The Petplan Team

구매일: 13/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

Multiple Policies

I am curious as to why when having multiple policies (3 dogs) the discount offered is not taken across the multiple policies immediately but is applied only when each policy is renewed. It can be...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Robyn

Thank you for your feedback, I will pass this onto the Underwriting Department so they can investigate into this situation.
Have a good day!

- The Petplan Team

구매일: 13/06/2016

Carol

Feefo 인증됨

Pemberton

10 years ago

Petcover Australia에 대한 Carol의 의견:

i would prefer to have hard copies of everything rather than emails etc

Operator was helpful, explained everything clearly

Petplan Australia

Petcover Australia

10 years ago

Hi Carol

Thank you very much for your feedback! We are glad you found our operator helpful.
Have a great day.

- The Petplan Team

구매일: 13/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

Rottweiler puppy

Prompt & reliable

Petplan Australia

Petcover Australia

10 years ago

Hi Sam

Thank you for your excellent feedback!
Have a great day!

- The Petplan Team

구매일: 13/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

Just wondering why I paid for a full month in lieu for the plan when it was not approved until the end of the June month? otherwise the service was good except the email had been misplaced so my...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Lynne

Thank you for your feedback. I will pass this onto the underwriting department for clarification.

Have a great day.

- The Petplan Team

구매일: 07/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

Great informative service

Very helpful, able to do it all over the phone, fitted into my busy schedule. I would recommend them to other pet owners

Petplan Australia

Petcover Australia

10 years ago

Hi Lahra

Thank you very much for your excellent feedback. We are very glad we could be of assistance :)
Have a great week.

- The Petplan Team

구매일: 11/06/2016

신뢰할 수 있는 고객

Feefo 인증됨

10 years ago

I found their service appalling - I had called almost a year ago to transfer the policy over from my ex husbands to my name. they advised it was done, and changed the payment to come out of a...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Rania

Thank you for your feedback. I will pass this on and investigate this further for you.

Kind Regards

-The Petplan Team

구매일: 09/06/2016

Lisa

Feefo 인증됨

10 years ago

Petcover Australia에 대한 Lisa의 의견:

Very Helpful on all occasions , when I enquired about our new policy.

The People who served me over the telephone on a few occasions , were very helpful and clear with my policy options. I have had dog insurance with Pet Plan, and have claimed . Couldn't have been...

자세히 읽기

Petplan Australia

Petcover Australia

10 years ago

Hi Lisa

Thank you for your excellent feedback. I will pass this on to both the Sales & Claims Departments :)

Have a great week.

- The Petplan Team

구매일: 09/06/2016