Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,292개의 리뷰 보기

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Feefo 인증됨

9 years ago

Very good service at a reasonable price with everything we were looking for in the policy.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Maryann & Allan. We're pleased you're happy with the service and your policy.

Kind regards,

The Petplan Social Team

구매일: 02/03/2017

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Feefo 인증됨

9 years ago

Every time I contact PetPlan either for information, or to update details o

Every time I contact PetPlan either for information, or to update details or check something, the phone call always seems needlessly complicated and confusing. I always finish up not entirely sure...

자세히 읽기

Petplan Australia

Petcover Australia

9 years ago

Hi Sarah,

We'll take this on board and let our call centre staff know. If you would like anything explained further please feel free to call us on 1300 738 225 or email us at info@petplan.com.au

Kind regards,

The Petplan Social Team

신뢰할 수 있는 고객

9 years ago

Thanks

구매일: 27/02/2017

Lynda Cotching

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Lynda Cotching의 의견:

Good service by Petplan Australia

Good service and follow up. Product seems great.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Lynda, we appreciate it!

Kind regards,

The Petplan Social Team

구매일: 28/04/2016

Judith Bottomley

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Judith Bottomley의 의견:

Excellent service by Petplan Australia

Excellent customer service. Professional and friendly

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Judith, we're happy you are please with the service.

Kind regards,

The Petplan Social Team

구매일: 27/02/2017

Ashleigh Jones

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Ashleigh Jones의 의견:

Remedy

I have still not received my membership card or account details. This is ridiculous. Very disappointed

Petplan Australia

Petcover Australia

9 years ago

Hi Ashleigh,

We apologise for this mistake and have emailed your details to you today and will mail a copy as well.

Kind regards,

The Petplan Team

구매일: 17/01/2017

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Feefo 인증됨

9 years ago

Always follow up, friendly & helpful customer representative

Easy to communicate

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Lin, we're happy we can help you out!

Kind regards,

The Petplan Team

구매일: 25/02/2017

Michelle Robeson

Feefo 인증됨

Lesmurdie

9 years ago

Petcover Australia에 대한 Michelle Robeson의 의견:

Poor communication from Sales and Underwriting - cost client unnecessarily

Very difficult to get my dogs insured. One of them is older so I can understand that but perhaps get your sales people to state that if they have a fatty cyst or any skin condition / incontinence...

자세히 읽기

구매일: 19/02/2017

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Feefo 인증됨

9 years ago

Difficult customer service

Difficult customer service. Unresponsive to questions. Process was very difficult.

Petplan Australia

Petcover Australia

9 years ago

Hi Todd,

If you'd like to email us at marketing@petplan.com.au we would like to find out some more detail about your review and take it on board in the future.

Kind regards,

The Petplan Social Team

구매일: 22/02/2017

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Feefo 인증됨

9 years ago