Stacey who took a multitude of emails from me containing question after question was beyond helpful. Nothing seemed to be a problem for her and replies were always super fast. She was extremely...
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Petplan Australia
Petcover Australia
9 years ago
Thanks for the wonderful feedback Melissa, we'll pass this on to Stacey.
The person who assisted me was thorough and efficient, outlining all of my options.
Petplan Australia
Petcover Australia
9 years ago
Hi Joanne,
We're happy that we cou;ld assist you in seting yp your policy in a friendly and timely manner.
Kind regards,
The Petplan Social Team
구매일: 01/05/2017
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Feefo 인증됨
9 years ago
Mitch was friendly, empathic and seemed like he really cared about our new puppy. He explained things thoroughly and simply.
Petplan Australia
Petcover Australia
9 years ago
Thanks for the great feedback Deb, we'll be sure to pass this on to the sales team!|
Kind regards,
The Petplan Social Team
구매일: 28/06/2017
0
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FB
Felicity Broome
Feefo 인증됨
9 years ago
Petcover Australia에 대한 Felicity Broome의 의견:
stop raising the premiums by such a huge amount each year and especially for the dogs that haven't had a claim
too may people i have been speaking to are moving their dogs to another service and i...
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Petplan Australia
Petcover Australia
9 years ago
Hi Felicity,
Unfortunately the premiums are set by our underwriters and we can't change them. There are many different factors that come into play when determining the premium for your Pet Insurance policy - these include the breed, age, location and individual claims history.
Our older cat required vetinary treatment for bladder stones and we had no problem with the claim from Petplan
Petplan Australia
Petcover Australia
9 years ago
Thanks for the feedback Diana, we're happy we could help take the stress away in these tough times. Hopefully you cat has made a full recovery!
Kind regards,
The Petpan Social Team
구매일: 22/05/2017
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Feefo 인증됨
9 years ago
Customer service is great . Payments are quite high
Petplan Australia
Petcover Australia
9 years ago
Thanks for the feedback Danielle, we're happy you're pleased with the service. In regards to the premiums, there are many different factors that come into play when determining them for your Pet Insurance policy - these include the breed, age, location and individual claims history.
Kind regards,
The Petplan Social Team
구매일: 25/05/2017
0
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CC
Catherine Cox
Feefo 인증됨
9 years ago
Petcover Australia에 대한 Catherine Cox의 의견:
It took me a long time on hold then I had to leave a message. I got a call back 1-2 days later. This is in contrast to when I was being sold insurance when I could always get through. The hold...
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Petplan Australia
Petcover Australia
9 years ago
Hi Catherine,
We're sorry to hear that our contact with you was not of the high quality that we expect. If you have any other issues, please let us know and we can get someone to contact you.
Kind regards,
The Petplan Social Team
구매일: 04/05/2017
0
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RA
Renee Atkinson
Feefo 인증됨
9 years ago
Petcover Australia에 대한 Renee Atkinson의 의견:
Made it very easy to deal with
Petplan Australia
Petcover Australia
9 years ago
Thanks for the feedback Renee.
Kind regards,
The Petplan Social Team
구매일: 04/07/2017
0
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Feefo 인증됨
9 years ago
Having to do paperwork and post in rather than immediate rebate takes the shine off it a lot.
Petplan Australia
Petcover Australia
9 years ago
Hi Rebekah,
Thanks for the feedback, we're currently working on getting the claiming system online.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
The Petplan Social Team