Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,293개의 리뷰 보기

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Feefo 인증됨

9 years ago

Fantastic Customer Service

Petplan were fantastic when we recently had to make a claim. They made the process so simple! There was a slight delay with out vet not sending the required medical history and the team at Petplan...

자세히 읽기

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Rebekah & William. We're pleased we could make the claim process so easy for you and hope that your pet is on the mend.

Kind regards,

The Petplan Social Team

구매일: 06/05/2017

Jannene Hartman

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Jannene Hartman의 의견:

Courteous

구매일: 11/05/2017

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Feefo 인증됨

9 years ago

Easy to deal with

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Rheanna & James!

Kind regards,

The Peptlan Social Team

구매일: 13/06/2017

Erin Carvill

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Erin Carvill의 의견:

Should have ended the policy sooner

Previous customer. I was happy so I took out a new policy online. First 4 weeks free code wasn't being accepted. Went through with the policy and then phoned up to be told they acknowledged the code...

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구매일: 18/06/2017

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Feefo 인증됨

9 years ago

Given the cost of your new policies / underwriter, I was extremely unimpressed that a 12 month exclusion was put on my policy for a condition that my dog didn't even have! The medication given on our...

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구매일: 22/05/2017

Kathy Dull

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Kathy Dull의 의견:

Staff were great on the phone and explained everything. I received immediately an emailed receipt for payment of Maggie's yearly premium but I still have not received her policy documents. This...

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Petplan Australia

Petcover Australia

9 years ago

Hi Kathy,

Thanks for the feedback, we'll have another look and get those policy documents sent asap.

Kind regards,

The Petplan Social Team

구매일: 21/04/2017

rachel mercer

Feefo 인증됨

AubIn Grove

9 years ago

Petcover Australia에 대한 rachel mercer의 의견:

We have only been with Petplan for a few months and had to make a claim early on with our new pup for $1700. We received the whole amount back within a week with no issues....fantastic service, very...

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Petplan Australia

Petcover Australia

9 years ago

Hi Rachel,

We're sorry to hear that you had to visit the vets so early on, however we're happy we could help you out in these tough times!

Kind regards,

The Petplan Social Team

구매일: 25/05/2017

anna manto

Feefo 인증됨

9 years ago

Petcover Australia에 대한 anna manto의 의견:

Not happy with service

I put in a claim months ago and never heard back from any one to let me know outcome. I will not be staying with Pet Plan.

Petplan Australia

Petcover Australia

9 years ago

Hi Anna,

We're sorry to hear about your experience with Petplan, we will follow up with the claims team asap.

Kind regards,

The Petplan Social Team

구매일: 11/04/2017

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Feefo 인증됨

9 years ago

Great

They were very helpful in explaining each policy and gave me time to think about it. I am very happy I have pet insurance. I would recommend puppy owners consider the plan.

Petplan Australia

Petcover Australia

9 years ago

Hi Kay,

We're so happy you are pleased with the service and the cover! Thanks for the feedback!

Kind regards,

The Petplan Social Team

구매일: 23/05/2017

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Feefo 인증됨

9 years ago