Bought directly from Panasonic and item was faulty, spoke to customer service and also thru WhatsApp many times which appears to be their preferred method of communication. Absolutely awful service,...
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Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your feedback and let me apologize for any inconvenience we have caused.
Our customer support team offers support both on the phone and on chat, in order to provide the best customer care possible.
We would recommend calling us anytime it is possible, as that way we can offer support the most efficient and quickest way.
You can contact us on 0344 844 3899 from Monday till Friday between 9-17.
Nevertheless, we can only apologize for the delay in assisting you and for the trouble caused.
We will look into the reason why we were unable to help in the initial contact with you so that we can investigate the matter and take the chance to learn from it, in order to avoid such situations in the future.
Again, I am sorry for the frustration caused and I hope we will be able to better assist moving forward.
Kind Regards,
Panasonic Customer Support Team
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Feefo 인증됨
2 months ago
Phones for Mum
Excellent...I needed to order a new landline and mobile phone for my elderly mother.Clear information on the website. Order placed and phones delivered to her .in just under 24 hours.
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Feefo 인증됨
2 months ago
Excellent turnaround of order. Arrived early next day.
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Feefo 인증됨
2 months ago
Poor customer service. Very poor delivery. They say next day but that means
Poor customer service. Very poor delivery. They say next day but that means anytime. When my microwave did arrive I was out and it was left at the front door. No email or text saying it was being...
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Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your feedback and let me apologize for the inconvenience.
We strive to be prompt in dispatching the orders and to honor our next day delivery, however, when working alongside a delivery company, the greatest part of the delivery process falls into their control.
Indeed, you should have been notified and provided a timeframe when the delivery person would arrive with the parcel and hand it to you personally.
Nevertheless, we can only apologize for the frustration caused and for the way this has unfolded.
Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help.
Kind Regards,
Panasonic Customer Support Team
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Feefo 인증됨
2 months ago
Excellent service
Excellent. They advised me immediately that there would be a delay in sending a my order. Contacted me immediately when they had the items I ordered, and then gave me fast delivery, with a 5 %...
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PH
Peter Hillier
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 Peter Hillier의 의견:
Bread maker
Sales team were very helpful and answered all my questions. The initial enquiry team were also very good. Added bonus of a discount when I ordered over the phone.
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Feefo 인증됨
2 months ago
Chat took too long Talking to someone is always more satisfying
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Feefo 인증됨
2 months ago
Good, let down by DHL
Excellent prompt service from Panasonic, let down somewhat by DHL as delivery partner, who arrived over two hours before the allocated delivery time slot on two successive days.
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BD
Brian Dawson
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 Brian Dawson의 의견:
Razor
Delivered promptly. Razor is excellent especially at the price. Could have bought cheaper elseware but wanted to be sure it was the real thing.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
