bought a faulty item, it took them a week to send me a return slip,and nearly an hour on internet trying to sort it out
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Roman,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with your purchase and the time it took to resolve the issue. We understand how frustrating this must have been, and we sincerely apologize for any frustration caused.
We want to assure you that we’ve arranged for the collection of the faulty item today, 31st of March. Once the item is returned, we will promptly process your refund. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
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Feefo 인증됨
1 month ago
Bad emails
I had an email offering 30% of the microwave i ordered but i did not receive any discount
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for bringing this to our attention. We’re truly sorry for any confusion or inconvenience caused regarding the discount on your microwave order. We completely understand how frustrating this must be.
To resolve this matter, we kindly ask that you contact us directly at 0344 844 3899 or through our official Panasonic support webpage, where our team will be happy to assist you further.
Additionally, as per our internal updates, we’ve processed a refund on the 19th of March for the remaining amount to ensure the discount is applied correctly.
If there’s anything else we can do to help, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
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GL
Graham Longmire
Feefo 인증됨
GBR
1 month ago
Panasonic UK에 대한 Graham Longmire의 의견:
Panasonic customer service failure
Product arrived faulty. In order to receive a replacement they need to collect it, which so far they have failed to achieve pleasant customer service but no actions
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Graham,
Thank you for sharing your feedback with us. We are truly sorry to hear about the inconvenience you've experienced with your faulty product and the delays in arranging its collection. We understand how frustrating this situation must be, and we sincerely apologize for any disruption it has caused.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly at 0344 844 3899 so we can assist you in scheduling a collection date that works for you. Our team is here to ensure this process is handled smoothly moving forward.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
Panasonic Customer Care UK
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Feefo 인증됨
1 month ago
Great service and speedy delivery.
0
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Feefo 인증됨
1 month ago
Smooth transaction
Lightning fast shipping of microwave bought online.
0
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Feefo 인증됨
1 month ago
Prompt and efficient.
Excellent Service, very prompt delivery of extremely well packed product.
0
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RC
Robert Cox
Feefo 인증됨
GBR
1 month ago
Panasonic UK에 대한 Robert Cox의 의견:
Quality Microwave
The adviser was not completely ofay with my product so couldn't really help me anymore than I could get from the user manual but was very easy to understand and friendly.
0
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HL
Henry V Lewis
Feefo 인증됨
1 month ago
Panasonic UK에 대한 Henry V Lewis의 의견:
Excellent.
Great products and excellent service
0
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Feefo 인증됨
1 month ago
Quick delivery, bread machine very easy to use, good results
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.