I have bought numerous items directly from Panasonic over recent years and the service has always been excellent.
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JP
J Pritchard
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 J Pritchard의 의견:
Top rate service.
Excellent, kept informed of order progress and tracking of delivery. Delivered in given time frame by carrier.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
The whole process was excellent except for delivery. Although the package was correctly addressed, the courier, (DPD), not only did not notify me by email until the package was about to be delivered...
자세히 읽기
0
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DC
David Cooper
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 David Cooper의 의견:
Great Service and product
Fast and informed all the way
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
cyberman
Goods ordered online with extra discount quite easy with help from there chat box, delivered on time excellent service & a 3 year warranty.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
very quick and easy
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신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Great camera but delivered to incorrect address.
Great camera and great price. Delivered within two working days BUT not happy with delivery company DHL E-commerce. Despite helpfully giving me a one hour delivery slot and indicating my signature...
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Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your feedback and let me apologize for the inconveniences.
While we are happy to hear that you are enjoying the new camera, we are sorry to hear about the parcel being delivered to a different address.
We handle all customer information with the utmost care and try to make sure all the required details are correct. However, when working with a delivery company, the information provided might not be received accurately due to human error or a typo, and delivery problems can occur, such as this.
Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused.
Again, I am truly sorry for the way the situation has unfolded, and should you need any further assistance with your camera, do not hesitate to contact us.
Kind Regards,
Panasonic Customer Support Team
신뢰할 수 있는 고객
2 months ago
I have just downgraded my assessment to Poor Two Stars having received your response to my service feedback.
I can assure you that all the delivery details on the package were correct for my address, and I can send you an image of these details from the package if you would like confirmation of this.
No, I am afraid this was purely and simply unprovoked sloppy and careless delivery by DHL in a way that could have caused me much inconvenience if I had not used my own initiative to sort it out.
Thank you.
신뢰할 수 있는 고객
2 months ago
Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your response and for clarifying the matter.
We will raise this up with DHL in hopes that actions will be taken to avoid such situations in the future.
Again, we are sorry for way this has unfolded and for any frustration we might have caused with our earlier response.
Kind Regards,
Panasonic Customer Support Team
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신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
0
공유
MT
Mark Taylor
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 Mark Taylor의 의견:
Good service
It was a very good service keeping me informed at every step during my purchase
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
