Customer service were very helpful. Answered all my questions, before I purchased my breadmaker. Delivered next day
0
공유
SC
Susan Cooke
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 Susan Cooke의 의견:
Excellent Service
Excellent service. Ordered on line and received the item the next day. I was kept informed all the way till it was delivered. I have already recommended you to someone I work with.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Some improvement to cancellation and error messages needed.
Having immediately realised that I had ordered the wrong part, I tried to cancel but there was no obvious way to do this. Therefore, I had to wait for the delivery and then open a return request. ...
자세히 읽기
Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your feedback and we are sorry to hear about the difficulties you have encountered.
Regrettably, after placing an order, there is a limited time until which we are able to cancel an order, thus in such cases, the parcel will be dispatched however as soon as it arrives back at our warehouse, we immediately start the refund process.
We are working on our platform to upgrade the accessibility to relevant information and features, thus will take into account your feedback so that in future development these changes could be applied.
Again, we are sorry the trouble and inconvenience caused, and feel free to contact us if you need any assistance.
Kind Regards,
Panasonic Customer Support Team
0
공유
BJ
Brian James
Feefo 인증됨
2 months ago
Panasonic UK에 대한 Brian James의 의견:
Can't Return Goods
I ordered the wrong product and can see no contact details for how to return it.
Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your feedback and I am sorry to hear about the difficulties you have encountered.
After placing and order, an email is sent to the email address which was used, confirming the details of the order and on the bottom of that email should be a link to the Returns form.
However, the email provider's system sometimes hides the links to outside websites as a matter of security, which would explain why you might not have seen it.
The returns form can be found on the following link:
https://support-uk.panasonic.eu/app/return-form
You can also find the means to contact one of our customer support representatives via phone, Whatsapp or chat through our website:
https://support-uk.panasonic.eu/
Again, we are sorry for the inconvenience and should you need any assistance or have any question, do not hesitate to contact us.
Kind Regards,
Panasonic Customer Support Team
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Goid
Very good
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Order/ delivery of new combi oven/microwave
Easy to order and pay from the website.
Communication from order to delivery was excellent.
Goods arrived on time without any problems.
Would order direct from Panasonic again.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Excellent intuitive microwave
Quick efficient delivery. An excellent replacement for my older model Panasonic microwave.
0
공유
JP
Jim Partington
Feefo 인증됨
GBR
2 months ago
Panasonic UK에 대한 Jim Partington의 의견:
Excellent Service
Excellent. Kept me updated over the weekend and delivery came on time
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Excellent service
Quick and efficient .Easy to order and a great product.. Very happy with the service and the product
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Inflexible delivery team
Robot like chat function.
Was told one that yes they were sorting it out in one chat.
Then in day of delivery it changed and then told they can not do that sorry
Even though they were informed as...
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Panasonic Customer Care UK
Panasonic UK
2 months ago
Dear Customer,
Thank you for your feedback and let me apologize for the frustration caused.
Since order related enquiries are handled by a dedicated internal team, our agents need to convey such cases to them and since they have limited knowledge on the changes that can be made to order details, they should not have advised you that changing the address was possible unless instructed so by the orders team.
We are very sorry for the inconvenience this has caused and we are working on avoiding such situations in the future.
While some changes can be made to an order, after the delivery company picks it up in their system, most information can no longer be edited.
Nevertheless, we can only apologize for the way this has unfolded.
Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help.
Kind Regards,
Panasonic Customer Support Team
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
