Resorts we stayed at were definitely luxurious. Coordination of travel arrangements was good (flights between 4 islands), but arrangements for some of the group meals weren't as good as expected.
Dale
Luxury Gold
8 years ago
It makes us very happy to learn that the accommodations and organisation of your travel were as you had anticipated. However, at the same time, we regret that the structure of the itinerary and some of your dining experiences didn't meet your expectations. At Luxury Gold, we are always striving to make the composition of our itineraries perfect for every guest, and it is great feedback such as this which we can use to make any necessary improvements to the trip. Thank you very much for writing to us about your time in Hawaii and we hope that you have returned home with many fond memories of your vacation.
When we had to delay our departure because of a snow storm, Insight's agent, Valeria was very helpful in notifying the necessary people and arrange a transfer for us in Delhi when we arrived a day...
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Dale
Luxury Gold
8 years ago
In the event of unforeseen circumstances, our guests can rest assured that our team will be there assist them in any way possible and keep them up to date with important information. As such, we are delighted that you were happy with the service that you received after the delays to your flights and we hope that you had an incredible time on your Luxury Gold journey across India
We found our guide to be very arrogant. He did not explain history of area nor talk much on our long drives.
He had a third person helping on our bus which was not necessary.
As we got closer to tip...
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Dale
Luxury Gold
8 years ago
We are very disappointed to learn that you did not enjoy your time in India, and concerned that the service, time spent journeying to each location and shopping opportunities fell short of your expectations. Nonetheless, these matters will be discussed with our Operations team to help make any appropriate changes to the itinerary and to ensure a comfortable travelling experience for our guests. That said, we sincerely hope that you have been able to take away some memorable highlights from your journey and we hope to able to restore your belief in our luxury gold vacations in the future.
Tour guide was excellent, this tour had wat to much shopping planned. I would have liked more time at the Taj Mahal. Hotels met all expectations.
Sophie - Quality Control Manager
Luxury Gold
8 years ago
On all of our Luxury Gold trips, we endeavour to incorporate the perfect amount of time for included activities, shopping and leisure time. However, we thank you for raising your concerns about the itinerary and we will look closely at your feedback, to determine how this experience could be improved further. Nonetheless, we are delighted that you were impressed with our selection of accommodations that have been carefully chosen with our guests' comfort in mind. With that said, we hope to be able to guide you on another vacation soon and provide you with an even greater experience.
At Luxury Gold, we are committed to providing our guests with amazing experiences and therefore, we are genuinely pleased to learn that the service throughout your journey surpassed your expectations. What's more, we hope that you had an unforgettable time on your trip and that we may welcome you back to travel with us again soon.
제품 리뷰
구매일: 12/02/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
업로드한 미디어
모든 미디어 보기 (1)
Luxury Gold에 대한 Trusted Customer의 의견:
INCREDIBLE INDIA! It is a very special place, there is so much to see and do. Its an eye opener too, the traditions, customs, architecture is so unique. So happy we took this tour. The Taj Mahal is...
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Jillian - Head of Operations
Luxury Gold
8 years ago
We are very happy to learn that you enjoyed your experience with Luxury Gold in India and we hope that you have taken many memorable highlights away from your trip. Furthermore, it would be our pleasure to welcome you back once more, to enjoy another exciting adventure soon.
I really enjoyed the entire trip. Our accommodations were great, especially the river cruise, and our guide was excellent!
Dale
Luxury Gold
8 years ago
It's brilliant to learn that you had a wonderful time on the Elegance of Egypt itinerary and that the River Cruise stood out as one of the highlights of your journey. What's more, we hope to welcome you back to travel with us again soon and to provide you with another truly memorable experience.
제품 리뷰
구매일: 24/01/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
All my interactions with customer service was outstanding. My questions were answered and all items resolved promptly.
Dale
Luxury Gold
8 years ago
Our Insight Vacations Experts are always there to assist our guests with any queries and so we are very pleased that you were happy with your service experience. What's more, we are delighted that you relished your days spent exploring Egypt in-depth and we hope to have the chance to surpass your expectations in the future.
제품 리뷰
구매일: 24/01/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Moncton, NB
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
I did explain some of the issues we found on my survey. Insight had always been my company choice when traveling. However this trip did not meet my expectation of luxury or gold. Considering the...
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Dale
Luxury Gold
8 years ago
It troubles us to read your feedback and we are disappointed that you did not enjoy your time in India. Therefore, we have passed on your concerns to our Quality Control and Operations Teams for their internal review. Our guests should not feel pressured to provide tips and all gratuities should be extended solely at your discretion, therefore we will be bringing this to the attention of our Travel Directors' manager to be addressed. We would like to assure you that these comments are not in line with those that we usually receive and so, we will strive to make any necessary improvements to the itinerary. However, we sincerely hope to have the chance to restore your full faith in our luxury experiences in the future and that we may be afforded this honour soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.