Our guide concierge Devender Singh Rathore was outstanding. He enhanced our trip very much - with his explanations of what we were seeing, his insights, his jokes, his laugh, his patience. The...
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Dale
Luxury Gold
8 years ago
From the service that you receive while on a trip, to the included experiences and hotel selection. At Luxury Gold, we endeavour to get each element just right to ensure that you have an unforgettable journey. With that said, we thank you very much for your comments which we can look towards when making improvements to our itinerary. However, we are thrilled that you enjoyed taking in all of the attractions across India, and to learn that your time at the Marriott Spa Resort was the cherry on top of an incredible experience.
Experience was amazing. I would add higher end shopping and avoid the many street vendors who were aggressive and in your face. All in our group would have bought much, much more in the country if...
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Dale
Luxury Gold
8 years ago
We recognise that there can be significant cultural differences in sales procedures in different countries and that the bargaining methods used in some regions may not be to everyone's preferences. However, we thank you very much for your suggestions, which we have provided to our Product Development Team for their reflection. Nonetheless, we remain delighted that you still had a fantastic time taking in the culture and history of this remarkable destination, and we hope that you have returned home with many wonderful memories from your vacation.
From the beginning, we had reservations. When we received our packet there was no additional information that would have been helpful and there were variances in the itinerary.
Additional...
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Dale
Luxury Gold
8 years ago
On very rare occasions, unforeseen circumstances could arise that require itinerary variations to be made. However, in order to reduce any inconvenience to our guests, we endeavour to notify you or your Travel Agent of any changes and to seek alternative experiences of a similar standard. When booking through a Travel Agent, they will be your point of contact for all information relating to the trip and they should be able to assist with any additional enquiries that you may have. As such, in our itineraries, we stress the importance of reaching out to your Travel Agent for information regarding visa requirements and we also kindly suggest that our guests visit our 'Know Before You Go' section on our website, where you will find all of the information that you need to be fully prepared for your journey. Additionally, when visiting temples or places of worship in any country, it is always advisable to wear modest clothing. Furthermore, we would like to assure you that all prepaid gratuities are distributed accordingly to our representatives. The ground handler for this particular journey is Trails of Indochina whose 24-hour contact information can be found in our guests' itineraries should you require any local assistance while travelling in Cambodia or Vietnam. Nevertheless, we truly appreciate all of your feedback and will look at how we can make our experiences even more seamless for our guests. Moreover, we are pleased that you enjoyed being able to skip the crowds and were captivated by the knowledge imparted by our Local Specialists, plus we sincerely hope that you have taken many wonderful memories away from your time spent exploring Asia with Luxury Gold.
service, arrangements, personnel, accommodations all excellent.
Jillian - Head of Operations
Luxury Gold
8 years ago
Our itineraries are drafted for this exact purpose - to bring each destination to life and to provide our guests with unforgettable experiences. That's why nothing could make us happier than learning that you had an experience of a lifetime, and we hope that you will join us again in the near future, for another truly remarkable adventure.
Excellent!
Couldn't have had a better experience.
Our tour guide was truly outstanding!!!
Dale
Luxury Gold
8 years ago
Costa Rica really is a majestic place and we are thrilled that you had an exciting time exploring all of the sights and scenic locations. What's more, we hope that you will join us again in the future to indulge in another luxurious adventure.
Everything was well organised and the staff we dealt with were very efficient.
Jillian - Head of Operations
Luxury Gold
8 years ago
Our itineraries are always tailored to showcase the best attractions and locations to our guests. Therefore, we are incredibly pleased that you had a wonderful time exploring India with Luxury Gold. Additionally, we thank you very much for sharing with us your ideas on how to make this itinerary even more enjoyable, and we are delighted that the outstanding service that you received throughout your trip helped to enhance your overall experience even further.
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구매일: 17/02/2018
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Feefo 인증됨
8 years ago
Great tour guide (Taj)
Dale
Luxury Gold
8 years ago
Our aim is to transfer our guests safely, swiftly and comfortably to each destination and therefore, we regret to learn that some of the transport on the trip was not as you had anticipated. Nonetheless, we will look to see where any necessary improvements could be made going forward and we sincerely hope that you have returned home with some fond memories of your time in India.
At Luxury Gold, we strive to ensure that our guests have a seamless travelling experience and so we are very happy that the service on the trip lived up to your full expectations. Yet, we have passed on your concerns about the transfer vehicle internally for review. That said; we are delighted that you enjoyed discovering the majority of the Indulgence in Costa Rica itinerary and hope that you will join us again in future to uncover a new and exciting destination.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.